Event Executive Officer
Serena Hotels
Total years of experience :16 years, 10 Months
• Maintaining all the Banquet record as per the organizational standards.
• Ensuring improvement in work by recommending changes in methods, staffing and operations.
• Conducting the highest ethical standards- intellectual, financial and moral.
• Organizing behavioral and vocational training to enhance Banquet and events knowledge for the team
• Assisting in budget preparation, monitoring and controlling expenditures.
• Monitored program compliance with laws, rules, regulations, and policies related to provision of program services.
• Performing in-depth market analysis in support of strategic planning.
• Preparing strategic marketing plan in support of area campus.
• Working cooperatively with community partners and other agencies.
• Maintaining accurate and timely preparation of payroll information.
• Supervising other clerical staff.
• Handled accounts payable and accounts receivable.
• Filling out order invoices and prepare client sales invoice.
• Check balances in ledgers and various transaction accounts.
• Ensuring the settlement of outstanding accounts according to contract terms.
• Reviewing customer’s credit limits and accounts, sending monthly statements, issuing escalation or final notice letters.
• Maintained accurate reference documentation for internal management.
• Providing monthly updates on budget implementation covering credit and carry forwards commitments, de-commitments, and payments.
• Working closely with creative teams and other 3rd party agencies.
• Helping to develop the company's service, supervise staff and manage its resources.
• Dealing with any queries effectively and professionally.
• Integrating a culture of continuous improvement in all areas of business operations.
• Managing manpower resource effectively to make sure all business objectives are met consistently.
• Following all operational procedures for cash handling, health and safety, and security to ensure the well-being of self, other staff and customers at all times.
• Conducting daily staff briefings to give feedback on key work related issues.
• Execute all accounting transactions, effect necessary adjustment accounting entries and reconcile the monthly statement of accounts.
• Recovery of outstanding bills established under account receivable.
• Preparing and presenting monthly financial statements.
• Providing monthly updates on budget implementation covering credit and carry forwards commitments, de-commitments, and payments.
• Tele sales and Customer services for Dish Network USA, Orange Mobile UK, T mobile UK and
O2 mobiles UK.
• Assisted customers with their queries and problems by phone and e-mail.
• Established and maintained contacts with new and existing customers as per the direction of the supervisor.
• Helped customers place new orders easily.
• Transferred urgent calls to the required departments quickly and accurately.
• Entered and updated new customer details in the customer relationship management software according to administrative guidelines.
• Achieved set targets of the firm by the stipulated deadline.