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أنيس أشرف P K, IT Project Manager | Operations & Delivery

أنيس أشرف P K

IT Project Manager | Operations & Delivery·Tata Consultancy Services

قطر

بكالوريوس, Electronics And Communication Engineering

الخبرة العملية

مجموع سنوات الخبرة: 18 سنوات, 0 أشهر

IT Project Manager | Operations & Delivery

يوليو 2025 - حتى الآن

Tata Consultancy Services

الدوحة، قطر

يوليو 2025 - حتى الآن

• Led IT operations for critical customer-facing and back-end systems, ensuring seamless Siebel CRM operations and effective incident management in a high-availability telecom environment.
• Acted as the operational bridge between business and technology teams, facilitating collaboration on BSS and Digital Transformation initiatives.
• Coordinated activities among network operations, security teams, SOC, billing, and digital platforms to enhance operational efficiency.
• Championed adherence to defined SLAs, driving continuous improvement in service delivery and customer satisfaction.
• Fostered cross-functional communication to resolve incidents swiftly, minimizing downtime and optimizing system performance.
• Developed strategic plans for IT projects, aligning technology solutions with business objectives to support growth and innovation.
مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
تكنولوجيا المعلومات

Operations Coordinator

أكتوبر 2024 - يونيو 2025

Ali Bin Ali (Client - Ooredoo),

الدوحة، قطر

أكتوبر 2024 - يونيو 2025

• Coordinated incident and ticket management activities, effectively triaging, prioritizing, and escalating vendor issues across diverse telecom and enterprise systems.
• Collaborated with technical and operations teams during system upgrades and enhancements, ensuring seamless service continuity and controlled execution of changes.
• Enhanced stakeholder communication and streamlined handover processes, leading to smoother transitions between teams and a significant reduction in recurring operational issues.
• Leveraged strong organizational skills to manage multiple projects simultaneously, fostering a proactive approach to problem-solving and project delivery.
• Developed comprehensive operational documentation, contributing to improved knowledge sharing and team efficiency.
مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
تكنولوجيا المعلومات

Project Manager

يناير 2023 - سبتمبر 2024

Ayam Groups,

الدوحة، قطر

يناير 2023 - سبتمبر 2024

• Directed the daily execution of IT projects, enhancing compliance with project timelines and ensuring meticulous documentation.
• Spearheaded consultancy initiatives centered on Microsoft 365 deployment and advanced firewall solutions (Sophos, Fortinet), guaranteeing smooth integration and fortified security for clients.
• Strategically managed resource allocation for IT projects, encompassing personnel, equipment, and budget, maximizing resource efficiency and minimizing project expenditures.
• Cultivated strong stakeholder relationships, fostering collaboration and communication to drive project success and alignment with business objectives.
• Championed continuous improvement practices, leading to increased project delivery efficiency and client satisfaction.
مجال الشركة:
الاستشارات الإدارية

IT Consultant

يناير 2015 - مارس 2023

Mannai Trading,

الدوحة، قطر

يناير 2015 - مارس 2023

• Spearheaded IT project management for contact centres, partnering with industry leaders like Ooredoo, The Group, Qatar General Electricity and Water Corporation, and Malomatia to implement tailored solutions.
• Executed innovative audio-visual and signage projects for esteemed clients including Qatar University, HBKU, and Lusail Multipurpose Hall, significantly boosting communication and audience engagement.
• Contributed to the success of the Arab Cup 2021 as a vital member of the IPTV support team, overseeing comprehensive technical support throughout the event, ensuring seamless operations and high-quality service delivery.
مجال الشركة:
خدمات تكنولوجيا المعلومات

Customer Service Engineer

يونيو 2008 - يناير 2015

International Turnkey Systems (ITS),

الدوحة، قطر

يونيو 2008 - يناير 2015

• Led the EMC Documentum Project for OryxGTL, ensuring adherence to client specifications and project timelines, enhancing client satisfaction.
• Executed comprehensive design assistance and project implementation for various solutions, demonstrating strong project management skills.
• Successfully managed the installation, integration, testing, and commissioning of Directory Assistance and Yellow Pages Solutions for Qtel (Ooredoo), showcasing expertise in telecommunications.
• Implemented Symantec Enterprise Vault for Wassef and Symantec Endpoint Protection for QPM, improving data security and compliance.
• Oversaw the deployment of HP Non-stop tandem servers for QIB and QNB, ensuring high availability and reliability.
• Collaborated with Thales n-Shield for the Communication and Regulatory Authority, enhancing security protocols and regulatory compliance.
مجال الشركة:
خدمات تكنولوجيا المعلومات

التعليم

Cochin University of Science and Technology

مارس 2008

مارس 2008

بكالوريوس، Electronics And Communication Engineering

الهند

Skills

Negotiation
Expert
Negotiation
Expert
Vendor Management
Expert
Vendor Management
Expert
Communicator
Expert
Communicator
Expert
Team Building
Expert
Team Building
Expert
Agile Project Management
Expert
Agile Project Management
Expert
HOSTING
Expert
HOSTING
Expert
PROJECT MANAGEMENT
Expert
PROJECT MANAGEMENT
Expert
People Management
Expert
People Management
Expert
Contact Center
Intermediate
Contact Center
Intermediate
MICROSOFT 365
Intermediate
MICROSOFT 365
Intermediate
FIREWALL
Intermediate
FIREWALL
Intermediate
SOC Operation
Expert
SOC Operation
Expert
OPERATIONS
Intermediate
OPERATIONS
Intermediate
BUSINESS RISK MANAGEMENT
Intermediate
BUSINESS RISK MANAGEMENT
Intermediate
COMPUTER NETWORKS
Intermediate
COMPUTER NETWORKS
Intermediate
Vendor Management
Expert
Vendor Management
Expert
Communication
Expert
Communication
Expert
Negotiation
Expert
Negotiation
Expert
Planning and Organising
Expert
Planning and Organising
Expert
INFRASTRUCTURE
Expert
INFRASTRUCTURE
Expert
PROJECT RESOURCES
Expert
PROJECT RESOURCES
Expert
AGENDA (MEETING)
Expert
AGENDA (MEETING)
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
CONTACT CENTRE (BUSINESS)
Expert
CONTACT CENTRE (BUSINESS)
Expert
CREATIVITY
Expert
CREATIVITY
Expert
INDICATORS
Expert
INDICATORS
Expert
System Administration
Expert
System Administration
Expert
Technical Support
Expert
Technical Support
Expert
IT Project Management
Expert
IT Project Management
Expert
Technical Presales
Expert
Technical Presales
Expert
BASE STATION SUBSYSTEM
Intermediate
BASE STATION SUBSYSTEM
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DIGITAL TRANSFORMATION
Intermediate
DIGITAL TRANSFORMATION
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
PROJECT RISK MANAGEMENT
Intermediate
PROJECT RISK MANAGEMENT
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate

اللغات

الانجليزية

متمرّس

العربية

متوسط

الهندية

متوسط

الملايام

اللغة الأم

التدريب و الشهادات

الشهادات
Fujitsu Storage Entry Sales Professional
Fujitsu PRIMERGY Server & Storage Sales Professional
Fujitsu PRIMERGY Sales Professional
Volt Delta Systems Administration – Volt Delta
Oracle Solaris Certified Associate
CCNA Voice
Generative AI Overview for Project Managers Technical
MMUP / UPDA
Project Management Professional (PMP)
Management & Professional
Project Management Professional - PMP
Nov 2021
عرض الشهادات
التدريب
Verint Recording & Archiving Configuration (Remote)
Verint عرض الشهادات
Verint Core Installation & Configuration (Remote)
Verint عرض الشهادات
Fujitsu’s Storage Entry Sales WBT training
Fujitsu عرض الشهادات
Fujitsu’s PRIMERGY Sales WBT training
Fujitsu عرض الشهادات
Sun ZFS Storage Appliance Field Delivery
Oracle عرض الشهادات
Sun SPARC Enterprise T-Series Servers Sales Specialist
Oracle عرض الشهادات
Sun SPARC Enterprise Entry-Level, Midrange, and High-End
Oracle عرض الشهادات

الهوايات والاهتمامات

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