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Anees Ashraf P K, IT Project Manager | Operations & Delivery

Anees Ashraf P K

IT Project Manager | Operations & Delivery·Tata Consultancy Services

Qatar

Bachelor's degree, Electronics And Communication Engineering

Work experience

Total years of experience: 18 years, 0 months

IT Project Manager | Operations & Delivery

July 2025 - Present

Tata Consultancy Services

Doha, Qatar

July 2025 - Present

• Led IT operations for critical customer-facing and back-end systems, ensuring seamless Siebel CRM operations and effective incident management in a high-availability telecom environment.
• Acted as the operational bridge between business and technology teams, facilitating collaboration on BSS and Digital Transformation initiatives.
• Coordinated activities among network operations, security teams, SOC, billing, and digital platforms to enhance operational efficiency.
• Championed adherence to defined SLAs, driving continuous improvement in service delivery and customer satisfaction.
• Fostered cross-functional communication to resolve incidents swiftly, minimizing downtime and optimizing system performance.
• Developed strategic plans for IT projects, aligning technology solutions with business objectives to support growth and innovation.
Company industry:
Telecommunications
Job role:
Information Technology

Operations Coordinator

October 2024 - June 2025

Ali Bin Ali (Client - Ooredoo),

Doha, Qatar

October 2024 - June 2025

• Coordinated incident and ticket management activities, effectively triaging, prioritizing, and escalating vendor issues across diverse telecom and enterprise systems.
• Collaborated with technical and operations teams during system upgrades and enhancements, ensuring seamless service continuity and controlled execution of changes.
• Enhanced stakeholder communication and streamlined handover processes, leading to smoother transitions between teams and a significant reduction in recurring operational issues.
• Leveraged strong organizational skills to manage multiple projects simultaneously, fostering a proactive approach to problem-solving and project delivery.
• Developed comprehensive operational documentation, contributing to improved knowledge sharing and team efficiency.
Company industry:
Telecommunications
Job role:
Information Technology

Project Manager

January 2023 - September 2024

Ayam Groups,

Doha, Qatar

January 2023 - September 2024

• Directed the daily execution of IT projects, enhancing compliance with project timelines and ensuring meticulous documentation.
• Spearheaded consultancy initiatives centered on Microsoft 365 deployment and advanced firewall solutions (Sophos, Fortinet), guaranteeing smooth integration and fortified security for clients.
• Strategically managed resource allocation for IT projects, encompassing personnel, equipment, and budget, maximizing resource efficiency and minimizing project expenditures.
• Cultivated strong stakeholder relationships, fostering collaboration and communication to drive project success and alignment with business objectives.
• Championed continuous improvement practices, leading to increased project delivery efficiency and client satisfaction.
Company industry:
Management Consulting

IT Consultant

January 2015 - March 2023

Mannai Trading,

Doha, Qatar

January 2015 - March 2023

• Spearheaded IT project management for contact centres, partnering with industry leaders like Ooredoo, The Group, Qatar General Electricity and Water Corporation, and Malomatia to implement tailored solutions.
• Executed innovative audio-visual and signage projects for esteemed clients including Qatar University, HBKU, and Lusail Multipurpose Hall, significantly boosting communication and audience engagement.
• Contributed to the success of the Arab Cup 2021 as a vital member of the IPTV support team, overseeing comprehensive technical support throughout the event, ensuring seamless operations and high-quality service delivery.
Company industry:
IT Services

Customer Service Engineer

June 2008 - January 2015

International Turnkey Systems (ITS),

Doha, Qatar

June 2008 - January 2015

• Led the EMC Documentum Project for OryxGTL, ensuring adherence to client specifications and project timelines, enhancing client satisfaction.
• Executed comprehensive design assistance and project implementation for various solutions, demonstrating strong project management skills.
• Successfully managed the installation, integration, testing, and commissioning of Directory Assistance and Yellow Pages Solutions for Qtel (Ooredoo), showcasing expertise in telecommunications.
• Implemented Symantec Enterprise Vault for Wassef and Symantec Endpoint Protection for QPM, improving data security and compliance.
• Oversaw the deployment of HP Non-stop tandem servers for QIB and QNB, ensuring high availability and reliability.
• Collaborated with Thales n-Shield for the Communication and Regulatory Authority, enhancing security protocols and regulatory compliance.
Company industry:
IT Services

Education

Cochin University of Science and Technology

March 2008

March 2008

Bachelor's degree, Electronics And Communication Engineering

India

Skills

Negotiation
Expert
Negotiation
Expert
Vendor Management
Expert
Vendor Management
Expert
Communicator
Expert
Communicator
Expert
Team Building
Expert
Team Building
Expert
Agile Project Management
Expert
Agile Project Management
Expert
HOSTING
Expert
HOSTING
Expert
PROJECT MANAGEMENT
Expert
PROJECT MANAGEMENT
Expert
People Management
Expert
People Management
Expert
Contact Center
Intermediate
Contact Center
Intermediate
MICROSOFT 365
Intermediate
MICROSOFT 365
Intermediate
FIREWALL
Intermediate
FIREWALL
Intermediate
SOC Operation
Expert
SOC Operation
Expert
OPERATIONS
Intermediate
OPERATIONS
Intermediate
BUSINESS RISK MANAGEMENT
Intermediate
BUSINESS RISK MANAGEMENT
Intermediate
COMPUTER NETWORKS
Intermediate
COMPUTER NETWORKS
Intermediate
Vendor Management
Expert
Vendor Management
Expert
Communication
Expert
Communication
Expert
Negotiation
Expert
Negotiation
Expert
Planning and Organising
Expert
Planning and Organising
Expert
INFRASTRUCTURE
Expert
INFRASTRUCTURE
Expert
PROJECT RESOURCES
Expert
PROJECT RESOURCES
Expert
AGENDA (MEETING)
Expert
AGENDA (MEETING)
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
CONTACT CENTRE (BUSINESS)
Expert
CONTACT CENTRE (BUSINESS)
Expert
CREATIVITY
Expert
CREATIVITY
Expert
INDICATORS
Expert
INDICATORS
Expert
System Administration
Expert
System Administration
Expert
Technical Support
Expert
Technical Support
Expert
IT Project Management
Expert
IT Project Management
Expert
Technical Presales
Expert
Technical Presales
Expert
BASE STATION SUBSYSTEM
Intermediate
BASE STATION SUBSYSTEM
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DIGITAL TRANSFORMATION
Intermediate
DIGITAL TRANSFORMATION
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
PROJECT RISK MANAGEMENT
Intermediate
PROJECT RISK MANAGEMENT
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate

Languages

English

Expert

Arabic

Intermediate

Hindi

Intermediate

Malayalam

Native Speaker

Training and Certifications

Certifications
Fujitsu Storage Entry Sales Professional
Fujitsu PRIMERGY Server & Storage Sales Professional
Fujitsu PRIMERGY Sales Professional
Volt Delta Systems Administration – Volt Delta
Oracle Solaris Certified Associate
CCNA Voice
Generative AI Overview for Project Managers Technical
MMUP / UPDA
Project Management Professional (PMP)
Management & Professional
Project Management Professional - PMP
Nov 2021
Show credentials
Training
Verint Recording & Archiving Configuration (Remote)
Verint Show credentials
Verint Core Installation & Configuration (Remote)
Verint Show credentials
Fujitsu’s Storage Entry Sales WBT training
Fujitsu Show credentials
Fujitsu’s PRIMERGY Sales WBT training
Fujitsu Show credentials
Sun ZFS Storage Appliance Field Delivery
Oracle Show credentials
Sun SPARC Enterprise T-Series Servers Sales Specialist
Oracle Show credentials
Sun SPARC Enterprise Entry-Level, Midrange, and High-End
Oracle Show credentials

Hobbies and interests

Football