SAP Business Associate
Trolley Convenience Store
مجموع سنوات الخبرة :14 years, 11 أشهر
(1) User support in SAP for almost 100 Trolley stores in SAP S4 HANA and IS Retail system (2) Supporting new Project implementation, With system configuration, User Acceptance Test and Pre-Production testing (3) Resolving Incidents and Service Requests raised by system users. (4) Getting requirements from users in diferent departments for new reports developments. (5) Prepare User requirement document and Functional Requirement Document (6) Take initiative and system configuration for sister companies of Trolley (7) Configure and setup system with diferent Business Objects (8) Checking the daily sales in multiple systems of Trolley and rectify the issues (9) Coordinating users and support team for resolution of issues, new requirements and tickets
(1) SAP SD and MM module issues rectifying and fixing for complete Organization as L1 support for 6 GCC countries around 600+ users
(2) Analyzing user requirements, issues, problems, proposed solutions in best practice including alternate resolutions, prepared requirement specifications, implemented solutions, executed all phases of testing including unit, integration, and regression along with test case documentation.
(3) Managing Team of 4 Support Consultants
(4) Assigning the tasks properly and make sure that deadlines are met
(5) Expertise in writing & reviewing functional specifications and test scripts related to SAP SD and MM Module.
(6) Daily System monitoring and fixing live issues user issues in SAP all modules
(7) User requirements has to be discussed and provide solution with the support of Technical Support Team
(8) Preparing Business Requirement Document and Preparing Functional Requirement Document and provide to technical support
(9) Executed CR developments and supports objects including SD & MM Module
(10) Knowledge on batch jobs & LSMW creation and execution
(11) The issues raised in Solution Manager will be analyzed and solved
(12) Strong knowledge in SAP SD module as a Primary and knowledge on other cross functional areas of SAP modules in all business scenarios.
(13) Experienced in Enhancement/Rollouts/Implementation projects related to SAP SD and MM
(14) Experienced in all stages of System Development Lifecycle from business process improvement, requirements gathering, design, construction, testing, implementation and support.
(15) Experience in writing functional specifications, testing scenarios, creating training material, conducting end user training. Experience in unit testing, integration testing and regression testing.
(16) Giving training to new as well as existing SAP users in SAP and C4C systems. Training for all users in new process change as well as study material including user manual preparation
(17) Provide consulting services during new implementations, rollout/enhancements, and existing system support in SAP SD / MM modules
(18) Key SD process/ SAP knowledge in order management (Sales order, contracts, consignments)
(19) Perform detailed analysis of complex business process requirements and provide appropriate system solutions / product modifications to satisfy business needs
(20) Proactively identify gaps / issues in the existing setup and propose business processes and/or system enhancements through standard / work around solutions.
(21) Provide Super user training and user support as required.
(22) Conduct workshops to Identify, interpret, validate, and document customer requirement
(1) Hold Responsible for the Major three core projects and part of the software development team during the tenure at Sapient Co. (2) Responsible for the designing, development, and maintenance of the tracking tools by utilizing SAP ABAP. (3) Worked with the team on relational database systems on SQL server 2005 and Oracle. (4) Developed many diferent themes, CSS files and search criteria modules to maintain the web sites. (5) Responsible for the determination of the requirements of module and apply those requirements. (6) Developed web contents and enhance the web sites by utilizing the languages like CSS, .NET, XHTML. (7) Optimizes the database application by writing the codes in Access and for solving the problems developed the database queries. (8) Developed, supported, and maintained application and training using SAP, JAVA, J2EE and PL/SQL technologies based on Struts. (9) Handled PL/SQL programming information