Senior Manager Transition
Infosys BPO Limited
Total des années d'expérience :21 years, 3 Mois
•Manage a team to deliver on large scale and complex programs
•Designing seamless offshore delivery solution and performing due diligence/process definition
•Responsible for master project plan execution including adherence to project schedule, cost, communication plan
•Manage Escalations and work with stakeholders with varied interests
•Monitor, track the transition budget and schedule completion of project milestones
•Responsible for program level communication and status updates
•Identify and mitigate key project risks and key actions
•Draft RFP/RFI Solution responses and participate in client workshops as well as solution presentations
Skills: Research, Project transition, Program management, Risks and mitigation planning, Client relationship management
Key Achievements:
•Successfully transitioned over 10 projects with minimal client escalations
•Scored >6 on a scale of 8 on client satisfaction
Consultant Solution Design- Responsibilities:
a) End-to-End Bid Management:
b) Content Management: Bid Commercials, effort estimations and costing for Fixed Price, Time & Material and transaction-based bids
c) Draft SoW/ Contract for legal team review
d)Bid Governance: Manage bid qualification, compliance management, track risks and mitigation's
e) Research for New prospects/ Industry
Domains: Sales & Fulfillment, Customer Service, Procurement, finance and HR outsourcing
Skills: Primary & Secondary research (versatile using online databases), client relationship management, Client\ presentations, site visit management. Innovative solution approaches, develop innovative commercial models Participate in client solution workshops, due diligence, process definition and project transition, value stream mapping, collaboration with sales management and technical team to prepare and deliver customer sales pitch presentations
Key Achievements:
• Successfully renewed contract for 3 strategic accounts in the range - $70 to $125 Mn;
• 4 significant wins through prospecting totaling to $40 Mn there increasing the portfolio by 20%;
• 4 successful project transitions into Infosys delivery centers;
• Awarded HPI - cash award for the consistent performance twice,
• Received several accolades for managing client multiple c-level visits to delivery centers
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Asst. Manager Client Operations - Electronic component distributor:
a) Manage client governance, track KPI's and analyze outliers
b) Participate in audits, regular updates to contracting documents
c) Identify and drive process improvements
d) Manage and handle service delivery decisions for inventory movement to and from warehouses
e) Drive employee engagement initiatives - performance recognition, career path, performance appraisals, promotions and progressions
c) Drive training need analysis for employee self-development and improve domain knowledge in order to enhance performance
d)Implementation of Attrition control practices along with Business HR
Skills - Manage service delivery, identify and drive process improvement plans, people management practices - attrition control, develop employee career path, Training need analysis, employee engagement, staffing plans & recruitment, Client governance and business reporting.
Key Achievements:
• Realized benefits worth $0.7mn through Automation projects thereby reducing TAT to
a) Coordinate the creation, expedite and payments of purchase orders requests,
b) Liaising with Sourcing/Tactical teams on high value requisitions to complete purchase,
c) Monitoring Buyer Work Queues and assign carts as necessary,
d) Responsible for meeting the SLAs agreed on PO creation, Vendor setup, Catalogue administration, clearing Blocked invoices,
e) Handle customer queries on procurement procedures, policies and tools via phone, e-mail and chat,
f) Manage buddy trainings and update SOP’s/SoWs,
g) Month end reporting of total transactions, payments due, department wise transactions and high value purchases to management
Key Achievements: Selected as a key resource for a AP migration project; received client accolades for quick turnaround of requests, consistently maintaining SLA’s and responding to client mail requests in less than 6 Hrs.
Primary responsibility includes interpretation of publications, Research Papers, Institutional Project Reports, under various sectors such as - Bio Diversity Management, Energy Resource management and waste management, Resource conservation (including Land, water, forest) Management etc., in order generate possible employment opportunities for educated and uneducated youths in developing and under developed countries.
Key Accomplishments: Horned secondary research skills using internet search databases and search engine, Data filtration methods and Technics, getting to know reference sources,
Bachelor of Engineering in Electronics and Communication from Visveshwariah Technological University in Belgaum, Karnataka, India.
