Key Account Manager
Ford - Al Tayer Motors
Total des années d'expérience :12 years, 7 Mois
•Sales and business development experience in UAE (Dubai)
• Valid UAE driving license
•Gained work experience of 4 years with US automobile Ford Motor Company GBS Chennai.
•Managed a team size of 4 under Fleet operations department.
•Meeting Customer requirement and ensuring the SLA (Service Level Agreement) is met always.
•Organize daily fleet activities in order to achieve the set targets and provide a daily report to the senior manager regarding fleet updates.
•Ensuring the targeted sales is met / exceeded to maximize the profitability of the company.
•Supervising and responding strategically to daily Fleet operational issues.
•Supervising fleet support budget and handling various fleet reports.
•Evaluates customer requirements and needs, and negotiates with the customers to finalize the deal.
•Identified and explored new opportunities in the market and approach customers/ business to increase sales generation.
•Formulated a monthly individual sales forecast with a high level of accuracy through cross selling to ensure the sales objectives of revenue growth.
•Proven marketing and sales back ground achieved in Fleet (B2B) of Ford vehicles and uplifting the brand value to the customers.
•Performing a structured sales process for the customers and maintaining fleet sales related documents and proposals and evaluating the deal.
•Maintaining relationships with clients by providing support information and guidance researching and recommending new opportunities recommending service improvements.
•Resolving customer queries and frequently improving the service standards and meeting customer expectations through regular review and customer interactions.
•Upholding different regional portfolios of the customers and ensuring single point of contact for the business.
•Provides fleet status reports (daily, weekly, monthly) to the senior management to ensure necessary actions are taken on time.
•Maintains a fleet tracking system to maintain an up-to-date customer profile and contact status to ensure customer satisfaction and encourage repeat or referral business.
•Awareness about the automotive trend and strategically perform the competitor analysis and their market share.
•Maintaining the concerned document related to the B2B sales for future reference.
•Adhering to the best practices in cash management followed at Ford Motors to ensure that minimum bad debt.
•Investigating the reconciliation adjustments to check whether the recipients of the rebates as according to the agreement.
•Managed a team size of 4 under Fleet operations department.
•Ensuring the dealers and the other parties follow the best practices trained at Ford Motor Company
•Establishing and maintaining exceptional and continuous communication lines with Ford dealers
•Splitting the work schedule based on the identified demand and planning the required man power.
•Excellent knowledge in SAP and CRM software.
•Sending across the audit workings to the finance team for getting the approval for release of payments by explaining the agreement terms.
•Releasing the payments and documenting the audit details in the database (Share Point) for future retrieval.
•Awarded Employee of the month in 2009
•Single-handedly launched a project from Ford - North America and have trained 6 people for performing the same after