IT Support Eng
Al Rajhi Construction LLC
Total years of experience :19 years, 6 Months
ADC Server, Antivirus, File server, Proxy server management.
Identify and troubleshoot the problem on daily basis related to IT infrastructure.
Preparing Service Call report and maintain the SLA.
Server Back up’s and application management.
Creating and managing user accounts, rights and user profiles with appropriate share permissions.
E-mail Configuration and Network Printer configuration as the need of customer.
Antivirus server management. (Symantec endpoint 11.2) & File server management.
Maintenance and troubleshooting of hardware, installation and performance tuning of software packages on Windows.
Identify and troubleshoot the problem on daily basis related to IT infrastructure.
Preparing Service Call report and maintain the SLA.
Server Back up’s and application management.
E-mail Configuration and Network Printer configuration as the need of customer.
Onsite/Telephonic/Remote Support to end users for applications, OS, Email.
Maintenance and troubleshooting of hardware, installation and performance
Identify and troubleshoot the problem on daily basis related to IT infrastructure.
Basic Graphic design for websites.
Creating web sites and publishing the sites.
1. 3rd Topper of the Collage
