Anesh Narayanan

• Lead and manage a 50-member IT infrastructure team, overseeing performance reviews, goal
seting, and career development.
• Direct day-to-day cloud operations and mentor Level 1 & 2 engineers, fostering collaboration and
high team performance.
• Design and maintain AWS and Office 365 cloud solutions, including email systems (SES, WorkMail,
Exchange Online) with 95%+ delivery rates.
• Develop custom AWS monitoring and alerting for SES deliverability using Lambda, DynamoDB,
and CloudWatch for proactive incident response.
• Enforce robust security with IAM least-privilege policies, Conditional Access, MFA, PIM, and
endpoint protection (McAfee, FortiGate), reducing incidents by 25%.
• Coordinate with Development and DevOps teams, including stakeholders, to resolve product
issues, support CI/CD, and drive seamless project delivery.
• Automate user onboarding, license management, and mailbox provisioning via PowerShell,
reducing manual effort by 80%.
• Lead migrations, deployments, and advanced troubleshooting across Office 365, Azure, Exchange
Online, and hybrid cloud environments.
• Administer cloud infrastructure and security through Microsoft 365 Admin Center, Exchange
Online Admin, Intune, Defender for Identity, and Azure Portal.
• Oversee Linux (Ubuntu, CentOS, Redhat) and Windows Server environments, including VPS, bare
metal resources, patching, security hardening, and Bash-driven backups.
• Configure and manage web/email hosting for 200+ clients (VestaCP, CyberPanel), including
domain/DNS, SSL, Apache, Nginx, OpenLiteSpeed, IMAP/POP3/SMTP.
• Direct development of custom CRM on PHP/MySQL/AWS, aligning IT with business goals and
boosting sales efficiency by 25%.
• Monitor network and server performance using Nagios, SolarWinds, Cacti, Logstash, Kibana,
SCOM, optimizing uptime and proactively addressing issues.
• Built and deployed Ollama AI with Open WebUI, customizing the solution to meet specific client
requirements
• Resolve critical server and application issues for 100+ users, ensuring minimal disruption and high
satisfaction.
• Managed IT budget ($200K annual) negotiated vendor contracts, and improved cost efficiency by
15% while ensuring ITIL process compliance.
• Managed relationships with global stakeholders across US & UK business units
• Led executive-level communications for incident management and infrastructure strategy

• Administered Windows Server (2003-2012 R2), Active Directory, reducing patch deployment time
by 40% using SCCM.
• Led a team of 5 engineers to deliver IT infrastructure support and server management.
• Oversaw all phases of the SDLC, from requirements to maintenance, ensuring delivery of high
quality software solutions.

• Deployed and maintained enterprise monitoring tools (Nagios, SCOM), reducing incident
response time by 30%, Network Operations Center (NOC).
• End-to-end NOC management and SLA governance, Handling critical network escalations and
outages