Jitender Pal

• Act as a liaison between business stakeholders and technical teams for ERP issue
resolution
• Gather and analyze business requirements and convert them into functional
specifications
• Coordinate with development teams for bug fixes, enhancements, and
deployments
• Track project progress, timelines, and deliverables using structured coordination
methods
• Identify process gaps and recommend efficiency improvements
• Support UAT (User Acceptance Testing), validation, and production deployment
• Ensure timely resolution of client issues, improving overall customer satisfaction
• Managed end-to-end tender lifecycle on government portals like GeM and CPPP
• Prepared and submitted technical and commercial bid documents
• Coordinated with clients and internal teams for bid compliance and documentation
• Maintained tender databases and supported pre-bid and post-bid activities
• Generated reports for management to support strategic decision-making

Managed end-to-end tender lifecycle on government portals like GeM and CPPP
• Prepared and submitted technical and commercial bid documents
• Coordinated with clients and internal teams for bid compliance and documentation
• Maintained tender databases and supported pre-bid and post-bid activities
• Generated reports for management to support strategic decision-making

• Supported execution of government IT projects (IFMIS, HIMS, EODB, HRMS)
• Managed IT infrastructure including system maintenance, backup, and
troubleshooting
• Led vendor coordination, documentation control, and MoU drafting
• Delivered IT training sessions and implemented cybersecurity best practices
• Assisted in project planning, documentation, and compliance tracking

• Managed logistics operations including shipment tracking, scanning, and
dispatch
• Ensured workflow efficiency and compliance with safety standards
• Resolved operational issues to maintain smooth daily operations