Bidding Head
ACT
Total years of experience :12 years, 7 Months
o Building-Up The Bidding Management Process within The Enterprise Sector.
o Managing The Bidding Process for All Opened Opportunities.
o Preparing Bids' Plans & Budgets.
o Applying Bid2Win Strategies.
o Orchestrating, Aligning and Following Up with All Stakeholders.
o Enhanced The Technical & Financial Proposals Offering Outcomes.
o Collaborate with Sales Account Managers & Heads and BDMs to Overview Leads Generation and Monitor its Release for better Resources Utilization.
o Attends Customers’ & Partners Meetings.
o Activating The Risk Management Tool to the Bidding Process.
o Generating Enterprise Reports and Arranging Bi-Weekly Follow-Up Calls.
o Managing Multi-Million USD & EUROs deals.
o Responsible for The Bidding Process covering MEA Region.
o Applying Bid2Win Strategies.
o Orchestrating, Aligning and Following Up with All Stakeholders over the managed deals in collaboration with the local and international teams.
o Responsible for Infor Supply Chain Execution (SCE) Product (WMS/TE/LMS/3PL-Billing).
o Discovery Calls with Infor Clients.
o Prepare Business and Technical Presentations and Demonstrations for Infor Clients.
o Engage with Sales and Inside Sales to maximize Infor’s Customers base and achieve sales quota.
o Provide Pre-Sales Consultations in Software Solutions Industry.
o Provide Business Development Consultations in GIS, ERP and CRM Solutions.
o Learn New Technologies to be Up-to-date.
o Apply Market Surveys and Generate Statistical and Numerical Reports.
o Restructure Pre-Sales Process.
o Pre-Sales Activities.
o Technical Proposals.
o Business Presentations.
o Customers’ Requirements.
o Tendering and Bidding.
o Technical Proposals.
o Technical Presentations.
o Initial & Preliminary Scope of Work.
o Memorandum of Understanding (MoU).
o Market Research and Planning.
o Competition Analysis.
o Sales Activities (Clients’ Sites Visits).
o Admin. Activities (Company’s Registrations).
o Handling and Managing a Small Team.
Acting as a Part of The Pre-Sales Team,
Role:
o Tenders Bidding.
o Analyzing RFPs for Business Opportunities.
o Preparing Technical Offers for Business Opportunities.
o Preparing Financial Offers for Business Opportunities.
o Preparing SoW & Preliminary Technical Proposals.
o Preparing and Presenting Business Presentations.
o Knocking Doors & Opening Business New Channels.
o Supporting The Sales Team.
o Contacting Vendors and Ask for RFI.
Acting as The Technical Support Specialist,
Role:
Handling All Technical Issues:
o Server Administration.
o Data Backup.
o Company's Domain Administration (Websites & Emails).
o Managing & Administrating Social Media Websites (Facebook, Twitter, and Linked-In).
o H/W (Laptops' Maintenance, Printers, Faxes, Supply Chain).
o S/W Installations (Windows, Outlook, Others…).
Representing the First - Line Support for Vodafone UK Customers Services for the Billing & Charges Team, Vodafone International Services - VIS - based in Smart Village, Egypt.
Serving Vodafone UK Customers Over the Phone as an International Customers Services Advisor.
Role:
o Answering All Inquiries Regarding Billings & Charges for The Post-paid Customers.
o Applying Rules & Regulations.
o Taking Payments.
o Rescheduling Customers Payments.
o Changing Price Plans.
o Providing Services’ & Products’ Info.
o Handling Fraud Cases and Reporting to Responsible Department.
o Troubleshooting for Phone Technical Issues & Network Issues.
o Transfer Calls to Different Departments (e.g.: Technical or Sales or …etc.) or either to Higher Management.
Technical Support & Help Desk at Sprint Telecommunications Account,
Acting as The First Line Technical Support for Sprint Telecommunications Customers - USA
Role:
o Answering All Inquiries Regarding All Technical Issues.
o Applying Rules & Regulations.
o Providing Technical Info. to Customers.
o Troubleshooting for Phone Technical Issues & Network Issues.
o Transfer Calls to Different Departments (e.g.: Sales or Higher Management …etc.).
Acting as a Tier “1” Agent - Travel Counsellor - Expedia.ca Account.
Role:
o Answering Inbound Calls from Canada.
o Selling & Exchanging Airlines Tickets, Hotels, and Cars Rentals Reservations.
o Troubleshooting and Follow up Outbound Calls with the Airlines, Hotels, and Cars Rentals Agencies.
Emerging Markets Payments (EMP), Formerly: Mediterranean Smart Cards Company (MSCC).
Acting as a Part of the Online Operations Team,
Role:
o Supporting The Monitoring Team.
o Responsible for Installing, Updating, and Testing the POS for the Issuers Banks.
o Online Banking Project.
o Smart Cards Personalization.
Role:
Greeting & Guiding Store’s Visitors, and Providing Services Knowledge and Selling Products to Customers.
GIS COURSES - GIS Fundamentals. - GPS Fundamentals. - Spatial Data Infrastructure. - Spatial Data Modelling. - ArcGIS. - ArcGIS Server. - Remote Sensing & Image Processing. GIS TECHNICAL SKILLS - Esri ArcGIS (Digitizing, Use-Tools, Data Entry…etc.). - Esri ArcGIS Server. - Remote Sensing & Image Processing Applications Software; as ERDAS Imagine and ENVI. - Cartography. - Basic Knowledge of Oracle Spatial.
My GPA is Excellent with Honor, as I was Awarded a Certificate of Excellence in the Academic Studies as i have got the 6th position.
GPA was 80%