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Angel Afalla, Housekeeping

Angel Afalla

Housekeeping·Boracay Ocean Club

United Arab Emirates

High school or equivalent, Tourism Management

Work experience

Total years of experience: 3 years, 2 months

Housekeeping

January 2024 - January 2025

Boracay Ocean Club

Manoc-Manoc, Philippines

January 2024 - January 2025

Cleaned and maintained guest rooms and public areas following
company standards
Changed linens, replenished towels, and restocked guest amenities
Ensured high levels of cleanliness, hygiene, and safety
Reported maintenance issues and lost-and-found items
Assisted guests courteously when needed
Worked efficiently under time pressure to meet daily targets
Company industry:
Hospitality & Accomodation
Job role:
Other

Customer service

January 2023 - January 2024

Savemore store

Solano, Philippines

January 2023 - January 2024

Assisted customers with inquiries and service needs
Ensured customer satisfaction through quality service
Communicated clearly and professionally
Responded to guest requests and concerns professionally
Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Service Crew

January 2020 - January 2021

Jollibee

Solano, Philippines

January 2020 - January 2021

Delivered excellent customer service by assisting guests with orders
and inquiries
Operated POS system and handled cash transactions accurately
Prepared food and beverages following company quality and safety
standards
Real customer interaction
Service mindset
Discipline and teamwork
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Education

NUEVA VIZCAYA STATE UNIVERSITY

January 2025

January 2025

High school or equivalent, Tourism Management

Philippines

MURONG NATIONAL HIGH SCHOOL

January 2021

January 2021

High school or equivalent, Gas

Philippines

Skills

CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
GUEST RELATIONS
Intermediate
GUEST RELATIONS
Intermediate
HOUSEKEEPING
Intermediate
HOUSEKEEPING
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT WORD
Intermediate
MICROSOFT WORD
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
SALES
Intermediate
SALES
Intermediate
VERBAL COMMUNICATION SKILLS
Intermediate
VERBAL COMMUNICATION SKILLS
Intermediate

Languages

English

Beginner

Hobbies and interests

Tagalog