Property Manager
Binayah Real Estate
Total years of experience :4 years, 2 Months
In September 2017, following recognition of my progression, client management skills, and team leadership
I was promoted from Administrator to Property Supervisor in Better Homes’ Property Management Division.
This role has included:
• Managing a portfolio of 150 landlords and regularly sharing rental offers and advice for maximizing
their return on investment.
• Providing comparative market analysis reports and advice on market conditions.
• Ensuring my landlords are informed and updated promptly about viewings and property conditions,
as well as providing a weekly report.
• Advising landlords and obtain approvals on any property enhancements and maintenance works.
• Briefing the landlord and portfolio manager promptly on any significant issues arising from specific
contracts and tenants.
• Updating and maintain key reports, systems, and marketing & advertising portals.
• Maintaining and audit unit files as per department procedures.
• Ensuring all documents and payments have been collected from each tenant prior to commencement
of the lease and monitor rental payments.
• Collecting payments from tenants, organize cheques for any other payments due on behalf of the
landlord, and liaising with the accounts department to process the security deposit refund.
• Ensuring the property is in a good condition at all times, liaising with the inspection team for prompt
inspections in order to organize timely maintenance/renovations and oversee cleanliness of the
property.
• Preparing tenancy contract and documents for all leases, ensuring that they are signed by both the
tenant and landlord.
• Supervising and overseeing the work of property administrators and inspection coordinators.
• Ensuring government standards, requirements, rules, and regulations are met at all times.
• Regularly providing extra support and cover during colleagues’ sickness, holidays, and resignation.
After demonstrating strong standards of customer care and knowledge of the UAE real estate market, as
well as the Better Homes business approach and internal processes, I was promoted to the role of
Administrator in the Property Management Division. My role included:
• Generating contracts, receiving rent payments, and transferring payments to landlords.
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• Managing all tenants’ concerns in an effective and timely manner during the Property Supervisors’
absence.
• Preparing landlords’ monthly rental income and occupancy rate reports.
• Liaising with the accounts department to insure all service fee invoices are paid in the required time.
• Preparing final settlement memos for each tenants’ security deposit refund.
• Maintaining a monthly workflow audit report regarding leases and property documentation, and
keeping an accurate filing system.
• Carrying out initial inspections of properties and compiling evaluation reports.
• Cross-checking tenancy contracts submitted by other PA’s for signature by the Head of Property
Management.
In April 2015 I moved to Dubai from the Philippines in search of a new opportunity. I applied to Better
Homes, where my prior customer care experience was recognized, and I was pleased to join their customer
care team. My role included:
• Answering inbound calls from potential and existing sales clients, tenants, landlords, and investors
across the residential, commercial, and property management divisions and handling their enquiries
and/or requests.
• Maintaining accurate database records for properties & clients.
• Providing accurate information in a clear, courteous, and professional manner.
• Handling a large volume of calls at any given time.
• Reporting and completing all tasks assigned by the Team Leaders to ensure maximum productivity.
• Often multitasking and carrying out several tasks at the same time.
• Identifying and reporting all customer complaints or concerns to the Customer Care Manager and
documenting all details for further validation and investigation.
• Carrying out courtesy and feedback calls to check that all clients had been contacted by a Property
Consultant in a timely and professional manner and to ascertain their experience, documenting
every opinion raised directly into the database.
• Logging maintenance requests from tenants for the Property Management division.
• Checking the email inboxes for property enquiries and responding to the clients within two hours.
After graduating I joined Sykes Asia, Inc. in their Customer Service division, where my various roles
included:
• Handling financial accounts (both Lease and Retail) for a US based company (General Motors).
• Maintaining customer records by updating account information.
• Resolving product or service problems by clarifying the customer's complaint, determining the cause
of the problem, selecting and explaining the best solution to solve the problem, expediting
correction or adjustment, and following up to ensure resolution.
• Processing payment extensions, lease terminations, vehicle return processes and title requests.