أنجيلا رمضان

• Provided operational support for the GTA team (Global Talent Acquisition) & hiring managers throughout the recruitment cycle
• Worked with different business partners such as HR services (handles the pre-onboarding), Headcount management tool & support, new hire set up team, HRM, CELA (legal department), Immigration agencies, Leadership Team…coordinated between them in order to resolve/respond to any related matter
• Managed background checks across MEA through our external agency or performed offline reference check
• Strived to gain customer satisfaction (business, stakeholders and especially candidates) by making sure expectations/deadlines are met with the outmost professional approach and standard.
• Ensured smooth process flow for candidates put into recruitment process (from interviews up to the pre-onboarding) and that all is met within the requested time frame
• Ensured hire process flow is met for related hire/offer matters by recruiters, and assist them accordingly
• Successfully managed assessment centers for hiring projects.
• Contributed in identifying deficiencies, tackled them and helped enhancing standards and processes; Ensured of its implantation, to provide a smoother experience for different parties, be it GTA or other.
• Took the initiative & partnered with the HR Services lead in Immigration, to put Immigration process in place, for Morocco and Jordan
• Trained new comers for RA related tasks, and managed any issues arising, whether related to the tasks or interpersonal relations.
• Answered/assisted in immigration queries or issues & any general queries related to processes/compliance/timelines…
• Coordinated with HR Services closely (pre-onboarding and onboarding) to ensure hire process completion and in case of immigration/relocation handling.
• Worked with CELA and different HR partners for drafting/amending contracts or policies
• Became the super user of Dynamics scheduling tool, and the lead to all its related matters in coordination with the program managers in Corp; Trained different teams throughout the IMEA region.

• Carried responsibility on candidate data retention pertaining to the hiring process from application to offers and onboarding
• Provided recruiting reports and analysis to Talent Acquisition Leads
• Supported hiring projects, such as MEA BIG MACH (Microsoft undergraduate program) from project management stand point
• Took an active role in cross team collaboration to share best practices across the region and to ensure process consistency.
• Managed interview logistics in an international setting
• “HR Q3 subsidiary winner” for supporting NEPA region to close the high-volume open roles within the quarter
• “MEA HR start award FY14 Q2 winner” for successfully managing the MEA BIG MACH project

• Set up official HP courses for IT clients, in coordination with HP in Dubai, and made sure all relevant material/logistics were in place with a trainer also flown in from an outside location.
• Handled all trainings & exam reservations for the employees of CIS whether in Lebanon or abroad; including travel procedures & booking hotels, and ensured they met the required annual certifications

 Managed dissemination of information, report writing, produced periodical bulletins, translated & edited useful data, and schemed structural material for website formation
 Maintained & updated a database system of local & regional contacts, essential for donation events

 Handled room reservations
 Established action plans, in coordination with the Sales & Marketing department, to meet hotel objectives efficiently & effectively
 Trained employees on Holidex Plus & room reservation
 “Employee of the Month of January” at InterContinental Le Vendôme Hotel

 Organized, coordinated (banquets, business meetings) and promoted special events for the Food & Beverage department
 Updated the database of local and regional contacts (Guest history: personal data, preferences and etc.) used as a strategy to better target the right audience and increase sales