Customer Service Representative
Vox Cinemas
Total years of experience :12 years, 7 Months
• A customer service representative for VOX Cinemas, the leading cinema in UAE and MENA Region.
• Front liner attending to customer concerns including booking, complaints and refunds.
• Team Leader - if supervisor and manager is out of duty
• Able to handle queries and concerns at a reasonable time.
• Able to be one of the top resolver from the first three months in the Quality Call Center
• Training the new hires of the Quality Call Center processes
Cinema Operations Training
• A customer service representative for VOX Cinemas, the leading cinema in UAE and MENA Region.
• Dealt with VIP Customers catering to VOX Gold
• Completed the UP - Sales Training with Ron Kaufaman
• A phone banker representative for Wells Fargo Bank, one of the largest banks in the US.
• Front liner attending to customer concerns regarding their personal accounts.
• Able to convert service calls into sales calls.
• Able to handle the concerns at a reasonable time.
• Able to get 100% customer surveys for 4 consecutive months for 2013 January - April 2013.
• Able to exceed the quota for sales target for 4 consecutive months for 2013 January - April 2013.