Customer Service Representative
Skycom Express llc
Total years of experience :12 years, 9 Months
Answering inbound calls.
Creating a booking for shipments local and international.
Answering customer queries regarding the service that the company provides.
Tracking a particular shipment in and out of the country.
Coordinating with the courier for a certain collection and pick up of a shipment.
Monitoring the transit of local and international shipments.
Providing rate/quotations for export and import shipments.
Ensuring that the customer is satisfied after the call.
Ensuring that the services of the company are well offered to the customers.
Answering inbound calls from Australia.
Activating mobile/mobile broadband sim cards and answering customers query regarding the services that the company provides.
Providing assistance regarding prepaid services that the service provider offers e.g VAS, recharge options, checking balances of a particular handset etc.
Ensuring that the customer is satisfied with the service that the organization provides.
cum laude