Lei Angelie Gran

• Coordinated all meetings and travel arrangements with zero scheduling conflicts
• Recorded and distributed meeting minutes, reducing follow-up delays by 25%
• Prepared 150+ reports, presentations, and formal correspondences annually to support executive
• Enhanced file organization systems, improving document retrieval time and workflow efficiency
• Managed executive correspondence, ensuring timely and accurate internal and external
communication
• Produced weekly and monthly operational reports and client statements, improving performance
tracking and satisfaction
• Streamlined delivery logistics, cutting average delivery time from 7 days to 4 days (≈43% faster
turnaround)
• Processed purchase orders and negotiated supplier terms, reducing procurement costs by up to 25%
• Built and maintained vendor relationships to ensure consistent supply availability
• Monitored expenses, prepared invoices, and tracked payments, improving collection times by 10%
• Oversaw e-commerce operations, optimizing product listings, order processing, and customer
service to boost online sales
• Monitored and maintained inventory levels, ensuring stock accuracy and minimizing shortages or
overstock
• Trained Emirati team members, achieving full role readiness within 3 months
• Managed visa processing, renewals, and payroll for 15 staff, ensuring full compliance with UAE
labor requirements

• Provided customer support for product, payment, and website-related inquiries
• Utilized CRM systems to track customer interactions and maintain accurate records
• Collaborated with internal teams to improve service workflows and resolve issues
• Maintained current knowledge of company policies for accurate customer assistance
• Documented interactions and escalated complex cases through CRM tools
• Maintained 93%+ customer satisfaction rating while handling 50+ inquiries daily
• Resolved 90% of customer issues on first contact, exceeding team average by 15%
• Achieved Top Performer status for 6 consecutive months based on handling time and resolution
metrics
• Processed 200+ customer cases weekly with 98% accuracy rate

• Managed organized records of official documents, permits, and reports
• Handled email management, phone communications, and official correspondence
• Coordinated town-wide meetings, events, and activities across multiple departments
• Processed procurement and purchase requests for supplies and materials
• Supported local development programs through operational planning and execution
• Created promotional materials including brochures, posters, and digital content
• Managed public inquiries and provided information about local services
• Implemented campaigns to enhance community awareness and engagement
• Coordinated 22 town-wide events annually, ensuring 94% on-time execution
• Processed 100+ procurement requests monthly with zero budget overruns
• Reduced document retrieval time by 40% through improved filing system implementation
• Managed communications for 10+ departments, maintaining 24-hour response time standard