Universal Banker
Mashreq Bank
Total years of experience :11 years, 7 Months
• To perform and handle all financial transaction in a risk free manner using the latest Teller Automation devices (TCR’s) while maintaining the set service standards at all times. Primary responsibility will be also to opérate in the new model of the Express Digital Branches and cater to sales, service and transaction support to the existing and new to bank customers.
• Process all account maintenance request for walk in client, such as account opening, closing accounts, actívate dormant accounts, loan settlement, processing liability letter and bank clearance request, KYC update, credit card application thru mashreq link, loan applications fresh and top up, dispute request, fund transfer request personal and corporate accounts
• Maintaining High Quality of service and rapport for new and existing clients, and always asking for refferals after finishing the transactions
• Take inbound and make outbound phone calls, respond verbally and in writing to assist clients with their financial needs.
• Prepare follow up for investment or loan application and ensure all lending documentation and application for each Customer has properly filled a before submitting for credit evaluation
• Working Closely with operation Compliance, and Credit Risk to ensure delivery of quality products and services to customers.
• Document Management to ensure that all client’s documents are in the proper storage to avoid frauds and leaking client’s information
• Preparing branch daily report, such as acct maintenance services request, branch cross sell productions such as loans, credit card, fixed deposit, FX and Bancassurance referral.
• Assisting Branch Manager with the management and admin of client’s portfolios
• Responsible for devising and implementing realistic business plan to ensure achieving anual financial targets
• Drive the achievement of monthly portfolio targets on sales assets, liabilities, services and fee income
• Expected to provide the highest quality service by building maintaining and growing relationship with clients
• Meet and work with clients to evaluate thier financial data and investment objectives in order to recommend & implement the most appropriate investment strategy and understand each client’s financial objective and provide tailor made services
• Ensure all department coordinate in a timely manner providing excellent customer service to clients
• Ensure All documentations is completed accurately with agreed time frames and all necessary supporting documents are obtained.
• Ensure full compliance to risk policies and procedure to minimize the error ratios and customer frauds
• SALES OFFICER
Union National Bank, Branch Gold & Diamond Park Dubai
May 12 2013 to Present
- Build and manage strong relationship with existing and potential clients ensure long-term partnership, conduct presentation to HR/Finance Heads of corporate clients. Implement Sales strategies and tactics to build and sustain the bank business.
• FINANCIAL SOLUTION SPECIALIST
Philippine Axa Life, Sen. Gil Puyat Ave. Makati City
March 24 2010 - May 10, 2013
- Conduct appointment setting, financial planning interview using structured presentation processes and fact finding materials on target market. Assist in generating and ensuring steady flow of leads efficiently from the Metrobankclustered branches. Analyze, prepare reports and represent findings with recommendation for AXA products. Answer questions and overcome objections. Complete application forms and attend to underwriting requirements. Compile production and activity reports.
• CUSTOMER SERVICE ADMINSTRATOR
BPI-Philam Life Assurance Inc. 6811 FGU Center Bldg Ayala Ave Makati City
April 20, 2009- March 5, 2010
- In charge of after sales transaction, answering walk in client's inquiries, processing and releasing checks.
- Filing documentation and reports accordingly to be submitted to all the department heads.
Collegiate: Bachelor of Arts in Mass Communication, Major in Broadcast Centro Escolar University, Mendiola, Manila (2005-2009)
Secondary: St. Joseph School Pandacan, Manila (2001-2005)