Receptionist
International Hospital
Total years of experience :14 years, 8 Months
• Identify and meet the patient’s need and expectations.
• Answering telephone calls promptly and courteously.
• Registering patient according to established protocols
• Assisting patients with completing necessary forms and documentation.
• Ensure patient information accurately including billing information.
• Processing billing and payments, using medical software.
• Maintaining information confidentiality at all times.
• Dealing with all kind of insurance local and international.
• Welcoming and greeting 75+ patients and visitors per shift and alerting nurses to appointment arrivals and walk ins.
• Processing and verifying new patient data within 4 to 6 minutes, decreasing patient wait time.
• Organizing and updating patient records, insurance information and other records into EMR software.
• Managing payment information and processing, communicating closely with patients to ensure they understood payment procedures and responsibilities.
• Answering telephone in a polite manner, and when necessary transferred calls and relayed accurate information to the appropriate staff.