IT Project Coordinator
TechSource LLC
مجموع سنوات الخبرة :13 years, 10 أشهر
• Coordinates all IT projects and ensures company resources are utilized appropriately.
• Compiles project status reports, coordinates project schedules, manages project meetings, and identifies and resolves technical problems
• Produce technical, business and economic feasibility studies for project ideas.
• Manage project personnel responsible for implementation of the project tasks \[hold and chair regular works meetings, motivate staff, manage conflicts and crises.
• Identifies and analyzes systems requirements and defines project scope, requirements, and deliverables.
• Coordinates project activities and ensures all project phases are documented appropriately.
• Present and document interim results with management, customers and steering committees, carry out reviews.
• Document project progress \[project file, project log\] and Analyze and process the project experiences (lessons learned).
• Maintaining and monitoring project plans and project schedules.
• Organizing, attending in stakeholder meetings and distribute minutes to all project team members.
• Assess project risks and issues and provide solutions where applicable.
• Create a project management calendar for fulfilling each goal and objective.
• Cover the tasks of Administration Officer / Executive Secretary whenever he /she is not available.
• Improve Project Methodology Process
• Assist CIO for any Project related works
• Serves as point of contact for any Projects and Support.
Serves as point of contact for any Projects and Support.
• Provide Requirement gathering and Functionally Gap Analysis
• Monitor project progress and development.
• Prepare and review project documents
• Works with Wordpress, Joomla for Website Back-end and any non-standard Applications
• Ensure project process adheres with the company’s standard and with client’s agreement.
• Coordinate with respective managers as needed for project updates
• Performs Project evaluation and documentation such as reports as needed for hand-over.
• Ensure Project Closure and Client ensures satisfaction at all times.
• Serves as Customer support, Coordinate properly and assigned engineers as needed.
• Serve as first point of contact for customer support.
• Ensure to record Support needed provided by client through phone or from email.
• Provide first level support and escalate concerns as needed to engineers.
• Coordinate with third party support services and ensure proper resolution in fast and appropriate way.
• Ensure Change requests are handles properly
• Serve as liaise for the Client and Development team for any Development.
• Ensure to Log all client issues, request and clarification in the producteev ( tasks repository).
• Support Sales team to ensure client requirement are provided
• Prepare Quotation and provide suggestion or recommendation to client as needed.
• Assist Client inquiry or clarification as needed.
• Ensure Office needs are available such as Office Supplies and Staff Attendance, Sales Log-sheets are well-updated.
• Provide Support to the Sales team to ensure Client’s requirement and proper documents.
• Maintain financial records and make sure record is updated
• Works with QuickBooks for Invoicing and payment Receipts.
• IT Coordinator for Microsoft Dynamics - Navision ERP.
• Handles minor fixing on various modules in Navision such as Purchase, Jobs, Financial Management and Administration.
• Support nonstandard module in Navision.
• System administrator for the Navision and configure as per requirement.
• Requirement gathering and provide functional Analysis
• Escalate Major issues and Change request to the head Office
• Log issue raised and change request
• Creates complete Service Support Report
• Record and propose new changes for Navision system as per department requirement.
• IT assistant for minor IT related problems
• Provide software installation and configuration for printer and scanner
• Provide Software and hardware support for any It related issues, network problems and server minor issues
• Coordinate with the third party engineer for expertise needed support
• Provide recommendation for IT assets and supplies
• Maintain IT Assets documentation and records.
Instructed Software Development subjects (SDLC, SAP Platform and basic ABAP Coding for Computer studies, Information Technology and Information System students
• Taught Microsoft word, Project management Theories and Quality System subjects
• Monitor Student performance, evaluate and make feedback for student evaluation
• Making grade reports for class performance update and status
• Coordinate with the Department team for extracurricular activities to enhancing student non-curricular participation.
• Involved in Knowledge exchange activities for requirement gathering and Functional Gap Analysis
• Created technical designed based on Functional Specification as per client requirements.
• Developed Reports for SAP-ABAP ALV report
• Developed Interface using Unix
• Provide Conversion of the tables in SAP system
• Enhance existing or standard programs as per requirement
• Develop or modify forms for Smartforms and SAPscript.
• Works with Sales and Distribution (SD) Modules in creating Sale order Forms and Delivery order.
• Works with material Management Module(MM) and Financial Accounting (FICO)
• Provide Technical Design review and provide feedback as per Company’s Standards
• Perform code review and evaluate coding as per company programming standards and discipline.
• Review test designs and test plans if correct test procedure has been provided
• Ensure all testing has been covered for SAP-ABAP Capability.
• Developed more than 10 major development for a multibillion company
• Trained for SAPCore Banking, this is concept and theories behind the core banking and functionalities in SAP System. Modules discussed were Loans and Deposits.
• Trained for SAP bank analyzer for the functional.
• Technical recommendations and capability of SAP Bank analyzer module.
• Trained and company certified Product tester.
• Create test plans, test script, test conditions and test scenarios as per Company’s Testing Team Standards and procedures
• Performed Product Software Testing for A multi-million telecom Software Operation system
• Provide report and update test plan results.
• Provide more than 15 minor and major Project Product testing
Licensed Electronics and Communications Engineer Received a Leadership Award