Human Resources Manager
Berlitz
Total years of experience :21 years, 10 Months
Develop and implement HR strategies and initiatives aligned with the overall business strategy
Bridge management and employee relations by addressing demands, grievances or other issues
Manage the recruitment and selection process
Support current and future business needs through the development, engagement, motivation and preservation of human capital
Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
Oversee and manage a performance appraisal system that drives high performance
Maintain pay plan and benefits program
Assess training needs to apply and monitor training programs
Create training matrices for key positions within the organization in order to appropriately address the key competencies and knowledge required to execute the relevant tasks.
Develop a viable, sustainable training plan which identifies the key learning programs and elements which support the business strategy and critical successful factors.
Report to management and provide decision support through HR metrics
Ensure legal compliance throughout human resource management
Country Method Director “CMD”, Berlitz Language Center part of Westwood Group Cairo, Egypt. (Feb 2010 to Present)
This position entails carrying out the following tasks:
Managing
•Training and Testing Dept.
•Manpower & utilization planning
•Following up on all Berlitz language centers in Egypt (6 locations).
•Leading a team of 16 language instruction supervisors in different locations.
•Handling all internal recruitment
•Handling the company’s training plans & development plans
•Handling all the technical department’s KPIs & Performance evaluation
•Managing BPO projects from the technical part (EduEgypt)
•Launching Berlitz Kids in Egypt for ages (4y -14y)
Technical Support
•Tailoring manuals according to clients’/companies' needs.
•Conducting workshops & trainings.
•Launching of new products within the company.
•Conducting quality audit on all centers
•Editing & proof reading BPO manuals for (IBM & Infosys)
•Tailoring activity manual call center agents (Vodafone)
•Tailoring manual & activities for kids program
•Creating activities/games for kids summer camps
Project Manager, Westwood Group Cairo, Egypt. (October 2006 to present)
This position entails carrying out the following tasks:
•Managing 2 projects sponsored by the Ministry of Communication & Information Technology (MCIT).
•Leading a team of 7 supervisors in different governorates.
•Handling all of the projects logistics and finances.
•Preparing Schedules and plans for over 25 locations all over Egypt.
•Conducting soft skills workshops & trainings for the project's supervisors and admin team
This position entails carrying out the following tasks:
Supervising
•Following up on all Berlitz language centers in Egypt.
•Following up on a team of 24 language instruction supervisors in different locations.
•Following up on all the technical department’s KPIs & Performance evaluation
•Preparing and coordinating trainings & development plans
Technical Support
•Tailoring manuals according to clients’/companies' needs.
•Conducting workshops & trainings.
Certified as local trainer in:
•WCCS (World Class Customer Service).
•HPT (High performance team).
•DCC “Communication Skills” (Dale Carnegie Course).
This position entails carrying out the following tasks:
•Conducting placement tests for applicants.
•Conducting interviews for applicants.
•Creating exams for all English levels.
Teaching & Supervising
•Teaching postgraduate students.
•Supervising new teachers.
•Conducting workshops for teachers
Recruitment
•Responsible for the screening process.
Training
•Preparing annual training plan.
•Handling internal & external training courses.
•Follow up the training procedures of ISO 9001- OHSA 18001.
Human Resources Activities
•Writing Job description for all levels as an output after Conducting Job Analysis.
Administrative Work
•Follow up all the administrative issues regarding the personnel functions like receiving the hiring documents and follow up the probationary period for all newly hired employees.
•Handling all the secretarial duties for the HR department (Faxes - Letters - and Arranging Meetings).
Teaching & Supervising
•Teaching postgraduate students.
•Supervising new teachers.
•Conducting workshops for teachers.
Awards
•Best graduation ceremony organizer
•The Teacher of the Batch
•Filing.
•Minutes of meeting.
•Preparing presentations.
•Translating.
Behavioral Interview
Leadership Training for Manager (LTM)
Dale Carnegie Course, Communications Skills