Angielyn De Gala

Customer Service Executive at DSV Air and Sea Incorporated

• Philippines - Manila
• July 2017 to July 2021

- Call forward coordination and service decision that meets the customer requirements and maximizes profit for DSV.
- Attend to all customers’ enquiries via the telephone, fax or email, and to respond timely and accurately to their queries
- Coordinate and arrange the Import/Export booking received from customer with DSV-CS in charge.
- Follow-up on orders taken and advice/update customers on their shipment status and details immediately upon receiving shipment details.
- Liaise with customer on local transport arrangements, warehouse staff for self-delivery shipment and trucker for pick-up arrangement when required.
- Knowledge how to create and process Local Documents/ Peza Documents 8105, 8106, 8110, 8112, 8104 and Boat Note.
- Knowledge how to use SAP System.

Secretary at Lulu Group International

• Qatar
• March 2012 to August 2020

Answering calls, taking messages and handling correspondence.
- Maintaining diaries and arranging appointments.
- Typing, filing, preparing and collating reports such as Offer Letter,
Contract, Invoices etc.
- Organizing and servicing meetings (producing agendas and
taking minutes).
- Prioritizing workloads
- Liaising with relevant organisations and clients.
- Coordinating mail-shots and similar publicity tasks.
- Maintained strict confidentiality of digital and physical records.
- Compiled personnel data and generated reports for senior HR staff.
- Created complete records for new hires.
- Handled inquiries about HR policies, regulations and procedures.
- Maintained and updated personnel records covering performance
- evaluations, salaries and training.

Customer Service Coordinator at DSV Air and Sea Inc

• Philippines
• July 2016 to July 2017

Call forward coordination and service decision that meets the
customer requirements and maximizes profit for DSV.
- Attend to all customers’ enquiries via the telephone, fax or email, and
to respond timely and accurately to their queries
- Coordinate and arrange the Import/Export booking received from
customer with DSV-CS in charge.
- Follow-up on orders taken and advice/update customers on their
shipment status and details immediately upon receiving shipment
details.
- Liaise with customer on local transport arrangements, warehouse
staff for self-delivery shipment and trucker for pick-up arrangement
when required.
- Knowledge how to create and process Local Documents/ Peza
Documents 8105, 8106, 8110, 8112, 8104 and Boat Note.
- Knowledge how to use SAP System.

Front Desk Clerk at NIPPON EXPRESS PHILS CORP

• April 2016 to July 2017

Officer in Charge at OCAMPO’S FINE JEWELRY

• August 2014 to March 2016