Service Advisor
Al Futtaim Motors
Total years of experience :11 years, 8 Months
* Greeting all Customers politely.
*Listening customer concerns and critical issues.
*Giving estimated cost and time of delivery.
*Opening job order as per customer requirement.
*Communicating with to the workshop.
*To get the vehicle work done after the customer requirement.
*Explanation of Work done and charges.
*Preparation of vehicle before delivery.
*Job card repair billing.
*Achieving the monthly target.
*Post service follow-up call tracking and closure.
*Maintained good relations with customers.
• Workshop floor monitoring
• Job card allotment to technicians
• Time and Cost estimation
• Taking additional approvals
• Job card repair billing
• Explanation of Work done and charges
• Preparation of vehicle before delivery
• Managed and monitored work flow in shop and quality Inspection
• Greeted all customers politely and scheduled all appointments
• Assisted customers in explaining repairs to layman in non-technical terms
• Repair quality Inspection
• Service booking and appointments monitoring
• Coordinated with customers and technicians and interpreted service history to determine repair required and ensured no repeat complaint
• Assisted customers in providing estimate of vehicle repair and replacement
• Ensured customer satisfaction at all times and performed regular surveys for same.
• Maintained good relations with customers.
• Customer concerns and critical issues solving
• Training conducting for service advisers
• Front office business tracking (Value added services, extended warranty etc..)
• Post service follow-up call tracking and closure
• Customer complaint Resolution
• During the vehicle delivery, present in the front office overseeing the process. Try to make the experience hassle free by sorting out delays in Gate pass preparation, bill preparation, dissatisfaction with bill amount, coordinating with Service Advisors for timely vehicle delivery etc.
• Work scheduling and job card allotment
• Work instructions to floor supervisors
• Repeat complaint Resolution
• Repair quality Inspection
• Training conducting for technicians and Floor supervisors
• Preparation of charges
• Job card repair billing
• Explanation of Work done and charges
• Preparation of vehicle before delivery
• J D P customer Home visit
• Repair quality Inspection
• Service booking and appointments monitoring