Personal Banker
UBA PLC
Total years of experience :12 years, 6 Months
• To aggressively market and sell the Banks’ products/e.g debit and credit card sales.
• Achieved a 100% client rate over 4years
• Manage all facets of customer online communications including online banking secured site and online direct marketing campaigns across multiple channels including direct marketing, mobile, statement messaging.
• Income generation i.e. fees interest income
• Deposits mobilization/responsible for new accounts, deposits, foreign transaction
• Risk Asset appraisal, disbursement and monitoring
• Monitor and manage effectively key business accounts and create better a better ambience for opportunities.
• Handling customer’s enquiries, complaints and suggest best option solutions
• Calm aggrieved customers, repair trust and resuscitate damaged relationships and proffer solutions to the best of company image.
• Escalation and compilation of customer’s queries to relevant departments for quick and conflict resolution.
• Locate resources for problem solution and suggest best option alternatives to avert any poor service delivery.
• Promotion of brands and products through effective cross-selling customer service skills.
• Discovering winning an managing new and existing business relationships and proffering solutions to meet customer needs
• Handling customer’s enquiries, complaints and suggest best option solutions
• Calm aggrieved customers, repair trust and resuscitate damaged relationships and proffer solutions to the best of company image.
• Escalation and compilation of customer’s queries to relevant departments for quick and conflict resolution.
• Locate resources for problem solution and suggest best option alternatives to avert any poor service delivery.
• Promotion of brands and products through effective cross-selling customer service skills.
• Discovering winning an managing new and existing business relationships and proffering solutions to meet customer needs