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Anil Bagadi, Technical Support Executive

Anil Bagadi

Technical Support Executive·Sutherland Global Services

India

Master's degree, Business Management

Work experience

Total years of experience: 16 years, 10 months

Technical Support Executive

September 2009 - June 2026

Sutherland Global Services

Hyderabad, India

September 2009 - June 2026

• Served as primary contact for customer technical issues, providing remote diagnosis and resolution while consistently
meeting resolution targets and maintaining high customer satisfaction scores.

Company industry:
Call Centers & Customer Care Outsourcing

Cyber Risk Manager

January 2011 - March 2026

Indian Army

Bengaluru, India

January 2011 - March 2026

• Advised the Enterprise CISO, crafting and implementing comprehensive cybersecurity policies, standards, and controls across garrison operations.
• Oversaw the entire security lifecycle for a $15M IT environment, effectively managing over 8000 endpoints across data centers, servers, firewalls, and storage networks.
• Led the incident response team, successfully containing incidents and ensuring uninterrupted IT service delivery.
• Conducted real-time assessments during security incidents, identifying vulnerabilities and enhancing overall cybersecurity posture.
• Transitioned from Cyber Risk Manager to Cyber Security Manager, leveraging expertise to provide strategic insights and consulting on cybersecurity initiatives.

Company industry:
Military & Defense

Senior Programme Manager

October 2017 - January 2026

Indian Army

Jammu, India

October 2017 - January 2026

Owned end-to-end delivery of enterprise-scale, multi-stream technical programs across a complex, multi-vendor, multi-location
environment — portfolios covering 2, 000+ personnel and assets valued at over $130M.
• Directed a ~$130M strategic technology integration program executed in coordination with DRDO, ARDE, BEL and BEML
— overseeing vendor governance, quality assurance gates, phased rehearsals, cutover execution and rollback planning
with zero service disruption.
• Owned full project lifecycle — initiation, charter sign-off and governance setup through phased execution, cutover,
closure and post-implementation review — for multiple concurrent programs, consistently hitting milestone
commitments.
• Developed and maintained living project plans tracking schedule, resource allocation, dependencies and budget
posture in real time; collaborated with senior stakeholders to define scope, success criteria and delivery milestones.
• Led cross-functional teams spanning engineering, QA, procurement, finance and operations — setting clear goals,
resolving technical and resource blockers and maintaining tight alignment on deliverables across functions and
locations.
• Served as primary point of contact for internal and external stakeholders, delivering weekly and monthly program status
reports to leadership forums and steering committees and keeping all parties aligned on risk, mitigation and progress
against baselines.
• Drove proactive risk and issue management through live RAID logs, documented mitigation strategies and timely
escalations — reducing unresolved critical issues at milestone gates by 35%.
• Managed scope changes and change requests through structured change control, maintaining clear audit trails and
keeping stakeholder expectations aligned with agreed baselines at all times.
• Completed Post-Implementation Reviews (PIR) for every major program, translating lessons learned into process
improvements that delivered an average 20% efficiency gain in subsequent planning cycles.
• Managed SLA-driven contracts across 15+ suppliers — enforcing accountability, cutting procurement overhead by 18%
and ensuring continuity of supply for mission-critical deliveries.
• Led a $1.5M Learning & Development program for 600+ personnel, establishing competency frameworks and
performance review cycles that lifted team productivity metrics by 25% within 18 months.
• Tracked expenses, resource utilization and financial forecasts against approved budgets; flagged variances early and
recommended corrective actions to keep programs commercially on track.
• Maintained governance records across an 8, 000+ endpoint IT environment in strict compliance with organizational
security and CERT frameworks, reinforcing a data-driven, audit-ready delivery culture.

Company industry:
Military & Defense

Operations Manager

January 2011 - October 2017

Indian Army

Jammu, India

January 2011 - October 2017

Responsible for operational planning, multi-agency coordination, vendor management and process governance in a complex,
time-critical organization — building the structured delivery discipline that underpins effective project management.
• Designed and implemented Standard Operating Procedures across 10+ departments, creating consistent, documented
processes that reduced operational deviations by 40% and enabled fast, low-risk onboarding of new team members.
• Planned and executed large-scale, phased movements of personnel and critical assets across road, rail and air —
programs requiring the same sequencing rigor, rehearsal structure and contingency planning as a major technical go
live.
• Coordinated high-profile, multi-agency events with civilian and national security stakeholders, managing all
dependencies and governance documentation; delivered zero-incident outcomes through meticulous planning and
real-time escalation management.
• Managed SLA-driven vendor relationships across distributed sites, identifying efficiency improvements and maintaining
service continuity without compromise.
• Partnered with HR, Finance and Safety functions on workforce planning, training compliance and operational reporting
— demonstrating a joined-up, cross-functional project management approach.

Company industry:
Military & Defense

Geo Content Reviewer

January 2010 - January 2011

Rofus Software Pvt Ltd (Google Inc)

Hyderabad, India

January 2010 - January 2011

• As a Geo Content Reviewer at Google, I ensured the integrity and security of data, honing my attention to detail and risk assessment skills critical for Cyber Security.
• Developed strong relationships with cross-functional teams, enhancing collaboration on projects that prioritized data protection and compliance.
• Utilized analytical skills to identify vulnerabilities in content, fostering a proactive approach to safeguarding information.
• Engaged in continuous learning about emerging security threats, applying this knowledge to improve processes and enhance overall data security measures.
• Contributed to initiatives that improved system accessibility while maintaining rigorous security protocols, ensuring a balanced approach to user experience and data protection.

Company industry:
IT Services

Geo Content Reviewer

January 2010 - January 2011

Rofus Software Pvt Ltd (Google Maps)

Hyderabad, India

January 2010 - January 2011

• Maintained accuracy and quality standards for Google Maps content at scale; collaborated cross-functionally with product teams on initiatives to improve data visibility and platform discoverability.

Company industry:
IT Services

Education

Indian Institute of Management Ahmedabad

March 2026

March 2026

Master's degree, Business Management

India

Devi Ahilya Vishwavidyalaya

January 2018

January 2018

Diploma, Defense Management

India

University of Pune

January 2016

January 2016

Diploma, Defence And Security

India

University of Pune

January 2014

January 2014

Diploma, System

India

Indian Institute of Management Ahmedabad

January 2014

January 2014

Master's degree, Business Management

India

University of Madras

January 2012

January 2012

Bachelor's degree, Defense Management Studies

India

Avanthi Institute of Engineering and Technology, JNTU.

January 2009

January 2009

Bachelor's degree, Computer Science And Engineering

India

Avanthi Institute of Engineering & Technology

January 2009

January 2009

Bachelor's degree, Computer Science

India

Skills

BUDGET DEVELOPMENT
Intermediate
BUDGET DEVELOPMENT
Intermediate
CERTIFIED SENIOR PROJECT MANAGER
Intermediate
CERTIFIED SENIOR PROJECT MANAGER
Intermediate
FINANCE
Intermediate
FINANCE
Intermediate
GOVERNANCE
Intermediate
GOVERNANCE
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
PROCUREMENT
Intermediate
PROCUREMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
TECHNOLOGY INTEGRATION
Intermediate
TECHNOLOGY INTEGRATION
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
CYBER SECURITY
Intermediate
CYBER SECURITY
Intermediate
INCIDENT RESPONSE
Intermediate
INCIDENT RESPONSE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
PROJECT RISK MANAGEMENT
Intermediate
PROJECT RISK MANAGEMENT
Intermediate
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate
TECHNICAL SERVICES
Intermediate
TECHNICAL SERVICES
Intermediate

Languages

English

Expert

Hindi

Native Speaker

Training and Certifications

Certifications
Project Management Professional (PMP)
Certification in Business Management
Business
Certification in Business Management