Insurance claims and Compliance
HSBC HDPI DATA PROCESSING
Total years of experience :9 years, 9 Months
• Assigning, Reporting and Responding to Client Mails and stakeholders
• Ensured process requirement is met, adhered to, completed in accordance with Financial Crime Control and Global Anti Money laundering laws and sanctions.
• Conduct Customer Due Diligence in accordance with Anti Money Laundering KYC and Sanctions
• Identification & fixing of process gaps and process improvement opportunities.
• Generating Global reports for senior management that summarize and illustrate underlying data/trends
• Preparation of Dashboards for the Client’s review meetings.
HSBC PROJECTS AND PROCESS RE-ENGINEERING
I have successfully completed yellow belt training and applied the learning as follows
• Project: To increase the Rate per Hour from 1 hour by 20% in the Complaints Admin Process (ICOE). By creating macros and filters in excel I was able to increase the speed and efficiency of the team. Soft benefit US $4461
• Project: Browser History & File Request Automation Project. The goal of the project was to reduce the Turnaround Time for sending file request. Soft benefit US $7376.51
• Project: Reduction of Turnaround Time for scanning. This project has benefited complaint handlers in south Hampton for making decisions. Information available in 1 day from 3 days. Soft benefit US $7398.4
Advance Diploma in Marketing and Sales
Bachelor's of Commerce