Workforce Manager
Teleperformance
Total years of experience :16 years, 0 Months
* People Management
* Performance Review
* Forecasting and Capacity Planning
* People Management.
* Forecasting or Scheduling.
* Capacity Planning or Resource Planning.
* MIS Reports.
* Weekly review meetings with the Clients or Stakeholders.
* People Management.
* Forecasting or Scheduling.
* Capacity Planning or Resource Planning.
* MIS Reports.
* Weekly review meetings with the Clients or Stakeholders.
* People Management.
* Forecasting or Scheduling.
* Capacity Planning or Resource Planning.
* MIS Reports.
* Weekly review meetings with the Clients or Stakeholders.
* Forecasting or Scheduling.
* Capacity Planning or Manpower Analysis.
* Sizing or Business Planning.
* IT Admin Access control management.
* Weekly review meetings with the Clients or Stakeholders.
* MIS reports.
* Global INTUIT Operational Analyst for Real Time Adherence Queue Management.
* Agent On-boarding/ Off-boarding process and Hierarchy change using eWFM & Quickbase.
* Outage Management and Prepare EOD & MTD Reports on a daily basis.
* Skilling Management using Avaya CMS.
* Using eWFM & MS-Office applications for the Scheduling process and Data Analysis.
* Post-Paid bill related Issues and Connection Activation & De-activation related queries.
* Inbound Up selling and closure of pending Waivers.
* GPRS Technical Support and Connectivity Issues related Queries.
* Using computer applications like Citrix & I-Care for the service.
Project Management
Bachelor of Engineering in "Electronics and Communication" from "Vinayaka Missions Research Foundation Engg. College", Salem - Tamil Nadu, INDIA. Secured/ YOP - 73.6%, 2008. First Class.