Anil Antony Antony

Managed a portfolio of operational 28 stores across Kuwait market with a team of 141 members including SM, ASM, Barista Maestro, and Baristas.
- Providing coaching, developing talents, leading quarterly and yearly talent reviews was the top priority.
- Actively involved in supporting struggling stores to build Like for Like sales and transaction growth.
- In-store operational review and provides timely feedback to operations team and training team.
- Initiating key strategies for revenue enhancement.
- Involved in Budgeting, CAPEX, and Sales forecast preparations.
- Actively managing product forecasts - liaising with supply chain and sharing accurate product forecasts for existing ingredients, innovations, and LTO’s.
- Competitive gap analysis - Conducting gap analysis to study competitors across market & shares report to the marketing team, Costa international and Vice President.
- Implementing brand standards, standard operating procedures, adhering to the company policies and food safety guidelines in stores is a top priority.
- Conducting store managers biweekly and monthly business review provides insights and feedback for improvements.
- Supporting, Coaching, Developing, Setting achievable targets for my team.
- Recognize and Reward the team in stores for each success and achievement.
• As a senior area manager responsible for New store opening.
- Manage the opening process for new stores and renovation of existing locations in a manner consistent with standards and accordance with project timing.
- Review new store design pack & share feedback to the designers to ensure that the design meets as per the operational & brand standards.
- Plan the required manpower with the new store pipeline. Liaise with HR team for hiring requirements, conducting interviews, and selecting the right candidates.
- Manage to work with supply chain, distribution team, and facilities to plan order new store opening requirements.
- Sales acquisition - Involved in property strategies to select new sites to the defined channel, site study, sales forecast, agree and review all acquisitions.
- Plan and share new store opening activities with the marketing team, execute and make the opening remarkable and successful.
Highlight
• Opened 26 new Costa Coffee stores successfully In Kuwait.

Responsible for 8 to 12 stores with a team of 50 plus team members.

• Managing Costa coffee largest-volume store in Kuwait (Marina Crescent) operations of 220-seat facility, an average sales of over KD12000 per week.
• Responsible for maintaining sales development and profitability, LFL growth, meeting daily, monthly and quarterly budgets.
• Inspire, motivate and consistently developing team to achieve their full potentials, sales targets & promotional products targets.
• Drive and succeeded on new initiatives, local store marketing, aggressive samplings resulted in large transaction growth.
• Direct sales floor activities, assist customers and address customer concerns.
• Responsible for in store merchandising, inventory control, ordering, cash control, and maintenance.
• Responsible for achieving desired cost of goods sold.
• Train, coach and schedule team of fifteen.
• Qualified for train the trainer program, using providing positive feedback for employee development.
• Ensures each member of the team has personal development plan based on their SWOT and business objectives.
• Implemented enhanced customer journey and service excellence in various stores.
• Gained knowledge on coffee excellence and core coffee skills, latte art skills.
• Able to train and develop team on coffee excellence and providing great customer service.
• Ensures ongoing recognition and timely appreciation happening in store.
• Build customers loyalty towards brand by providing great coffee and service, impressing behaviors with high esteem, having enormous rapport with regular customers.
• Engage and Influence team on being passionate about customer service, showcasing coffee skills and suggesting products based on customer type.

 Best store of the year award.
 Recognized and awarded for consistent sales growth.
 Recognized for record breaking sales continues 5 years.
 Best PACE achievements award.
 Large contribution on merchandise sales.
 100% mystery shopper audit result.
 Best score on Alghanim internal audit - no risk at store level.
 Recognized on achieving highest coffee excellence standards.

• As an assistant store manager handled various category Costa Coffee stores across Kuwait market (Costa Al kout mall - Fahaheel, Costa Al bidda - Argan complex, Costa Dar al shifa hospital - Hawally, Costa - Kuwait international airport departure store)
• Reporting to area manager with the responsibility of assigned store.

• Joined Costa coffee in Kuwait as Barista maestro - responsible for delivering 100% brand standards over the shift.
• Train and develop new employees on coffee excellence, brand excellence and core coffee skills.

• Asian casual dining experience with Fusion food from an open kitchen with a Teppan Grill cooking dishes emanating from China, Japan, Thailand, Vietnam, Singapore & Korea.
• Responsible for the Customer Service & satisfaction, Improving sales, providing coaching and training to team, Stock taking, weekly inventory & warehouse ordering, Team members duty schedule, Daily team briefing & recognizing the best efforts, highlighting the areas of improvement required.
• Responsible for maintaining, organizing and preparing daily, weekly store and stock room cleaning schedules.
• Leading the shift smooth, speed of service achieved and excellent delivery of products.