RESTAURANT SUPERVISOR
BIRYANI POT
Total years of experience :4 years, 7 Months
• Managing shifts which include: daily decision making, scheduling, planning on Manager Absence.
• Upholding standards, product quality and cleanliness.
• Investigate and resolve complaints concerning food quality and service.
• Delivering outstanding food and beverage service to customers
• Conducting food tastings and food quality control on a daily basis for restaurant.
• Ensuring all side-works are done on daily basis.
• Maintaining proper associate uniform standards.
• Managing an effective repair and maintenance program through the use of work orders, inspections, etc.
• Greeting all guests, using the guests’ name as often as possible.
• Taking orders from guests and offering advice on the menu.
• Giving guests an accurate bill then taking payment from them in cash or credit cards.
• Ensuring the Cashier Tally Sheets is accurate and any discrepancies are noted
• Signed by a supervisor check the duty allocation and inventory for the day to day operation.
• Keeping the Place of Work and surrounding area clean and organized at all times.
• Managing shifts which include: daily decision making, scheduling, planning on Manager Absence.
• Upholding standards, product quality and cleanliness.
• Investigate and resolve complaints concerning food quality and service.
• Opening and closing shift in accordance with manager's checklist.
• Training, maintaining and enforce all service standards using use records, menus and appropriate reference materials.
• Handling daily associate relations (i.e. scheduling, time adjustments).
• Maintaining a safe and sanitary work environment for all associates and guests.
• Gather and implement all proper tools for running shift, (i.e. schedules, floor plans, reservations, checks).
• Finding solutions for problems such as food complaints.
• Ensuring that guest are satisfied by assisting with serving, seating, communicating with kitchen by striving to speak to all guest.
• Be on the floor during entire meal period and ensure adequate coverage.
• Conducting food tastings and food quality control on a daily basis for restaurant.
• Ensuring all side-works are done on daily basis.
• Maintaining proper associate uniform standards.
•Managing an effective repair and maintenance program through the use of work orders, inspections, etc.
•Assisting associate in his/her job performance, when required, to ensure guest satisfaction.
•Understanding and teaching empowerment principles to ensure guest satisfaction.
• Welcoming guests to the hotel in a polite, friendly and helpful manner.
• Dealing with late arrivals and assisting with early check-outs.
• Check out departing guests using the hotel’s accounting system.
• Being a point of contact for guests should they have any queries.
• Arranging for brief tours of the hotels rooms and facilities.
• Operating switchboard and directing calls appropriately.
• Dealing with and resolving customer complaints.
• Checking function sheets.
• Products, services, pricing & promotional offer.
• Maximize sales revenues through up selling and marketing program.
• Provide information and literature about the hotel in person and via telephone.
• Ensuring all relevant paperwork has been completed in order for a smooth handover at the end of your shift.
B.sc degree in hospitality and tourism.
