IT Administrator
SOS HR Solutions
Total years of experience :8 years, 9 Months
• Conduct operation-level troubleshooting activities, root cause analysis, and make recommendations to improve processes or prevent future occurrence.
• Communicate security procedures to end users related to support activities.
• Apply work experience and job knowledge to maximize efficiency and quality of service.
• Develop and maintain necessary documentation of IT, security systems and/or processes.
• Perform other duties as assigned
Job Profile: • Worked in 24/7 environment on shift basis
• Installing &Configuring T1/E1 modems (RAD FCD, LOOP), converters (RAD E1.CTC)
• Provided technical support to BTGC & BTGS customer both A-end and B-end.
• Coordinating with various Telco's (BSNL, RIL, Airtel, TTSL, and Tulip) for implementation of new leased lines, RF links and restoration of faulty links.
• Configuring /troubleshooting Customer end router (Cisco 2600, 2651, 1700 etc)
• Follow up with the Service providers for RFO/RCA on service impact issues.
• Coordinating with customer and BT India helpdesk for Ticket generation and fault resolution using Remedy.
• Project planning, coordinating with Telco, order management team, customer and sales team to deliver the MPLS and DIA services within committed time lines.
• Coordinating with upstream providers and Level-3 on issues relating to latency, routing path change, reachablity for internet customers.
• Coordinating with BT Global Helpdesk for conducting end to end loop tests for GPNS (Global Private Network Service) circuits.
• Monitoring customer's bandwidth utilization on monthly basis through MRTG tool.
SOS HR Solutions
(Abu Dhabi, UAE)
JAN 2012 - Till Date
IT Administrator
BT Global Communications
(Bangalore Node, India)
Dec 2005- Dec 2010
Engineer Node & Field Operations
Job Profile: • Installation, Configuration and trouble shooting of Desktops, Servers, Scanners, Printers and Modems
• Servicing of branded Desktops, Laptops, Servers, and peripherals. Identified network problems and gave resolutions.
• Collecting, analyzing and developing solution for customer feedback
• Meeting the customer, create business opportunities
• Product presentation and demos
• Collecting, analyzing and making resolution for customer feedback
Focuz Computers
(Trivandrum, India)
April 2004 - February 2005
Service Engineer
Job Profile: • Troubleshooting of LAN network and server (windows 2000 server)
• Interacting with users/clients for network problems
• Provided essential instructions and user maintenance procedures suitable for all functions of LAN users.
• Patch Management - Configuring Windows auto update and Software Update Server (SUS)
• Vendor Management - Co-ordination of vendors who provide different services
Somu Group
(Bangalore, India)
March 2002 - June 2003
System Engineer
Cisco certified Network Associate
Diploma In Electronics & Instrumentation. University Degree Tamilnadu technical education board University Electronics & Instrumentation Engineering. Department Good (61%) Grade 2000 Graduation Year TECHNICAL CERTIFICATIONS AWARDED 1. CCNA (Cisco Certified Network Associate) 2. MCSE (Course completed) 3. HARDWARE & NETWORKING