Technical Support Executive
Ample Technologies PVT LTD
Total des années d'expérience :3 years, 8 Mois
Responsible for diagnosing and testing Apple computer systems and mobile devices following Apple computer repair procedures.
Experience with Enterprise MAC support service. Proven ability to reply effectively to support related email and phone calls.
Identified the most up-to date version of firmware available.
Configured local administrator user account and netwok connections.
Assignments are scheduling repair appointments dues to damaged hardware. Troubleshooting Apple iPad's, iPod's and iPhone devices. Giving great customer service, probing issues to resolve problems, and help other employees solve issues.
Displaying leadership qualities by handling a location
Extensively trained new and existing employees
Restored customer confidence in Apple products
Resolving customer complaints and eliminating them by providing excellent services
through functional and technical support.
* Troubleshooting desktops and client problems related to Digital Signature.
* Installing and troubleshooting Biometric devices on desktops.
* Undertake installation of respective applications.
* Troubleshooting LAN problems.
Keeping track of website visits, updating new content displays on websites.
* Developing and creating PHP MYSQL applications as per the specifications.
* Coordinating with team members in developing database structure.
Second place in Academic Proficiency MCA ( 2012-2015 )
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