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Anita Harris, Learning Support Assistant

Anita Harris

Learning Support Assistant·GEMS Wellington Academy (DSO)

United Arab Emirates

Higher diploma, Child Care And Development

Work experience

Total years of experience: 14 years, 11 months

Learning Support Assistant

November 2014 - December 2019

GEMS Wellington Academy (DSO)

Dubai, United Arab Emirates

November 2014 - December 2019

Provide academic support 1:1 to students with learning difficulty.

Provide weekly update to parents.

Assist teachers with reading programs for group of students.

Assist SEN Division with IEPs.

Coordinate with school counselor and outbound therapist.

Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Cabin Crew

June 2006 - February 2014

EMIRATES AIRLINE

Dubai, United Arab Emirates

June 2006 - February 2014

Act as a brand ambassador of Emirates Airlines in projecting the business and its affiliation to a global audience. The overall purpose of my job was to manage and provide solutions that affect the quality of the flight experience including the primary the safety and security of customers. Ensure that the efficiency of the service provided is consistent in accordance to Emirates Airlines stipulated standards in representing the vision and mission of the brand
.
My main duties and responsibilities:

● Work in a team that comprises of multinational staff through effective communication and positive team spirit
● Cross selling and introducing other divisions of the Emirates Group eg. Emirates Holidays, Arabian Adventures, Skywards, Dnata, to name some.
● Provide excellent inflight experience service on board and maintain customer comfort for their journey
● Maintain customer relationships at all levels
● Comply to the General Civil Aviation Authority (GCAA) guidelines and requirements in regards to the safety and security procedures
● Participate in Performance Review reports for every assigned duty
● Trained in First Response skills
● Trained in FireFighting skills

Company industry:
Airlines
Job role:
Customer Service and Call Center

Corporate Client Program Coordinator

January 2004 - May 2005

Teletech SG- Microsoft Singapore

Singapore

January 2004 - May 2005

TeleTech Sg was outsourced by Microsoft Singapore for managing the exclusive Microsoft Partners accounts within the Asia and Pacific region. Microsoft Partners is a program for companies to utilize Microsoft products and solutions in the functioning of their business licenses for applications and program use in the company. This includes the developing tools like MSDN subscription, MCSE, MCSD certifications, etc

My duties and responsibilities are :

● Introduce the Partner Program to companies and enterprises within Australia and New Zealand.
● Ensure that the soft wares are delivered upon enrolment into the program and the the tier that they belong to.
● Organize weekly and monthly reports of accounts progress
● Direct and escalate technical queries to the respective department for solutions
● Monitored on a regular basis on telephonic and customer relationship skills by the QA department and being analysed for clarity and approach
● Refresh skills with training of the new software updates and improvements.
● Worked within a multicultural organization as a teamplayer.
● Involved in monthly and quarterly meetings as well as telephone conference with other Program coordinators and managers in other regions for improvement of service offered.

Company industry:
IT Services
Job role:
Administration

Landscape Coordinator/ Assistant

May 2003 - November 2003

Agropolis Pte Ltd

Singapore

May 2003 - November 2003

Work attachment programme organized by the institution that I was undertaking my undergraduate diploma course in Horticulture & Landscape Management. I was posted to a Horticultural company that specializes in landscape and garden design as well as nursery management. I was assisting in operation management which includes logistics, purchasing and market research of plants species, decorative ornaments, residential and commercial landscape design.

Company industry:
Agriculture & Crop Production
Job role:
Management

Education

Arabian child

October 2020

October 2020

Higher diploma, Child Care And Development

United Arab Emirates

CACHE Level 3 DIPLOMA IN EARLY CHILDHOOD

Ngee Ann Polytechnic

January 2003

January 2003

Bachelor's degree, Horticulture & Landscape Management

Singapore

• Diploma in Horticulture & Landscape Management (2003) Ngee Ann Polytechnic, Singapore

North View Secondary School

January 1998

January 1998

High school or equivalent, o English

Singapore

• Graduated from North View Secondary School, Singapore (1998) GCSE O Levels (5 credits) - English - Mathematics - Science (Physics/Chemistry) - Geography - Malay (as a Second Language)

Skills

Team Management
Expert
Team Management
Expert
Business Development
Expert
Business Development
Expert
Sales
Expert
Sales
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Customer Service
Expert
Customer Service
Expert
AVIATION
Intermediate
AVIATION
Intermediate
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
EXCEL
Intermediate
EXCEL
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
MS OFFICE
Beginner
MS OFFICE
Beginner
OUTLOOK
Beginner
OUTLOOK
Beginner
POWERPOINT
Beginner
POWERPOINT
Beginner
Administration & Marketing
Beginner
Administration & Marketing
Beginner
Business Development
Intermediate
Business Development
Intermediate
Customer Service
Expert
Customer Service
Expert
Team Management
Expert
Team Management
Expert
Sales
Expert
Sales
Expert
Microsoft Office
Expert
Microsoft Office
Expert

Languages

English
Expert
Malay
Expert
Indonesian
Expert

Memberships

Emirates Airline

Special Assistant Team Volunteer

September 2010

Training and Certifications

Certifications
Special Assistant Team Representative for Humanitarian and Contingency Response Unit
Emirates Airlines
Oct 2011 - Oct 2011