Anita Harris

Provide academic support 1:1 to students with learning difficulty.

Provide weekly update to parents.

Assist teachers with reading programs for group of students.

Assist SEN Division with IEPs.

Coordinate with school counselor and outbound therapist.

Act as a brand ambassador of Emirates Airlines in projecting the business and its affiliation to a global audience. The overall purpose of my job was to manage and provide solutions that affect the quality of the flight experience including the primary the safety and security of customers. Ensure that the efficiency of the service provided is consistent in accordance to Emirates Airlines stipulated standards in representing the vision and mission of the brand
.
My main duties and responsibilities:

● Work in a team that comprises of multinational staff through effective communication and positive team spirit
● Cross selling and introducing other divisions of the Emirates Group eg. Emirates Holidays, Arabian Adventures, Skywards, Dnata, to name some.
● Provide excellent inflight experience service on board and maintain customer comfort for their journey
● Maintain customer relationships at all levels
● Comply to the General Civil Aviation Authority (GCAA) guidelines and requirements in regards to the safety and security procedures
● Participate in Performance Review reports for every assigned duty
● Trained in First Response skills
● Trained in FireFighting skills

TeleTech Sg was outsourced by Microsoft Singapore for managing the exclusive Microsoft Partners accounts within the Asia and Pacific region. Microsoft Partners is a program for companies to utilize Microsoft products and solutions in the functioning of their business licenses for applications and program use in the company. This includes the developing tools like MSDN subscription, MCSE, MCSD certifications, etc

My duties and responsibilities are :

● Introduce the Partner Program to companies and enterprises within Australia and New Zealand.
● Ensure that the soft wares are delivered upon enrolment into the program and the the tier that they belong to.
● Organize weekly and monthly reports of accounts progress
● Direct and escalate technical queries to the respective department for solutions
● Monitored on a regular basis on telephonic and customer relationship skills by the QA department and being analysed for clarity and approach
● Refresh skills with training of the new software updates and improvements.
● Worked within a multicultural organization as a teamplayer.
● Involved in monthly and quarterly meetings as well as telephone conference with other Program coordinators and managers in other regions for improvement of service offered.

Work attachment programme organized by the institution that I was undertaking my undergraduate diploma course in Horticulture & Landscape Management. I was posted to a Horticultural company that specializes in landscape and garden design as well as nursery management. I was assisting in operation management which includes logistics, purchasing and market research of plants species, decorative ornaments, residential and commercial landscape design.