Anita Viherpuro

Consultant for improving productivity in organizations. Performing surveys and interviews. Fit the organization to its targets and improve meaningfullness of the roles and responsibilities. Working together with management and employees to find the most convenient solutions to commit employees for increased productivity and profitability.

Facilitating mediation meeting for crime and dispute cases. Ensuring the process is followed as stated in the law. Creating confidential and tactful environment for both parties. Cooperation with authorities. Responsible of proposing professional counseling for the clients when there is a need.

Responsible for customer service for cruise passengers in tax free on board. Product knowledge and language skills are essential. Managing campaigns targeting to increase sales. Trained for emergency situations on board.

Responsible of Sales and Marketing Business Unit OPEX and head count reporting, planning and budgeting. Achieved or exceeded agreed targets regarding cost savings and process simplification. Cost management training for sub unit personnel. Communicating and presenting results and issues to management and stakeholders. Resourcing and contract negotiations with external service providers for development projects.
Worked in units: IT, Customer and Marketing Operations, Markets and Sales and Marketing

Customer relationship management for debt owner companies. Reporting progress of the collection. Organizing meetings and info sharing sessions. Negotiating with debtors, banks and authorities achieving many happy endings in difficult cases and situations.