Anjali Barua

• Drive end-to-end US recruitment lifecycle — sourcing, screening, interview coordination, offer negotiation, and onboarding —
for IT and non-IT roles across multiple client accounts.
• Build and maintain active candidate pipelines of 50+ profiles per month through LinkedIn Recruiter, Indeed, Monster, Dice,
and ZipRecruiter, significantly reducing sourcing turnaround time.
• Manage applicant tracking in Bullhorn, Zoho, and Taleo — ensuring pipeline accuracy, compliance, and seamless recruiter
handoffs.
• Coordinate multi-round interview scheduling across EST, PST, and CST time zones with zero scheduling conflicts through
proactive communication.
• Prepare and present weekly recruitment metrics reports to leadership, highlighting funnel conversion rates and time-to-fill
trends to optimise hiring strategy.

• Owned full-cycle US recruitment from job requisition through offer acceptance, consistently meeting or exceeding weekly
submission targets.
• Leveraged multiple ATS platforms and job boards to source and screen candidates, maintaining high-quality, client-ready
shortlists.
• Managed cross-time-zone communication with candidates and clients, ensuring a professional and responsive hiring
experience.
• Negotiated compensation packages and coordinated onboarding documentation, achieving smooth transitions from offer to
start date.

• Processed and followed up on medical insurance claims — preparation, submission, denial management, and reimbursement
— ensuring minimal revenue leakage.
• Conducted patient billing, invoicing, and quality control audits, maintaining accuracy standards across high-volume claim
batches.
• Generated AR performance and aging reports, providing actionable insights to reduce outstanding balances and improve
collection efficiency.

• Delivered professional backend email support for Axis Banks inbound process, resolving complex customer queries within
agreed SLA timelines.
• Utilised CRM tools to log, track, and resolve customer interactions, maintaining data accuracy and a consistent quality
standard.
• Earned recognition for high-quality written communication and reliability in meeting daily KPI benchmarks.

• Managed inbound customer service operations, resolving queries efficiently while maintaining service quality standards.
• Contributed to team onboarding and peer knowledge-sharing, reducing ramp-up time for new team members.