Senior Leisure Travel Consultant
dnata
Total years of experience :24 years, 4 Months
Responsible in assisting customers to plan, price and provide itineraries on various destinations through brochure holiday packages and products in order to maximize pre-packed and tailor made packages, sales opportunity and income earning potential. Working with clients to help put together tailor made packages and tours, suggest, prepare, plan and price the holiday itineraries as per their requirements. To meet and exceed the clients expectations part of my role is to focus on providing the best holiday experience by offering the best package from Luxury holiday, Family, Honeymoon Offers, Spa Packages, Cruise, Culture and City Break suitable for the client’s needs. Coordinate with different suppliers and ground operators when preparing these packages to ensure efficient handling of clients.
Construct Holiday Packages using special airfare given by the Airlines and other ground operator. Using the best options and thus ensuring that the customer gets the best value for money.
Process group bookings for family, Incentive trips for companies, Special interest tours, and Medical and Religious packages. Thus responsible for issuing of tickets, hotel reservation, airport transfers and tours at the destination and other services. Ensure competitive rates and excellent customer service at all times. Having in contact with the clients during their trip even after office hours for related issues in their holiday.
I have worked as an implant supervisor for the corporate clients of AIRLINK. These includes Logica CMG, Acision, Nokia and Chalhoub Group. Provides full assistance and daily support to the corporate client in all aspects of their Travel requirements. Arrange flight and hotel reservations for the client including visa requirements. Organize Meet and Assists Arrivals at the airport for VIP clients. Manage calendar for all the ticket deadlines, coordinates and follow-up with the travel assistants for all the travel needs of their staff. Prepares annual report for the travel allowance of the staffs of the corporate clients.
Job description includes handling and assisting clients for the after hours support for Anscor Casto travel corporate clients. Responsible in making reservations and changes on their travel itinerary including flights, car hire and hotel reservation.
Job desciption included being a phone support agent for American Express Travel after hour’s services. Provide travel assistance for all American Express, US based corporate clients. Assisted them in all their travel needs including booking flights, hotels and car hire. Making last minute changes especially during emergencies
Job description included arranging for travel needs of corporate and walk- in/phone-in clients. Including airline, hotel, rail, cruise reservations and ticketing, visa requirements, etc. I was responsible for informing clients about their destination and travel advisories, among the many duties that I fulfilled as a travel consultant. Some of the corporate accounts handled were: Navitaire, Accenture, Van Melle Philippines, Metrobank, Macondray, Robinson's Land among others, but not limited to this, as I also have experience with retail sales.
In addition to the corporate and individual clients, I have been tasked to handle a couple of non IATA travel agencies ticketing and other travel requirements .
Assigned to supervise the satellite office located within the Metrobank Plaza, which was noted to have increased productivity during that period of assignment.