Anjum Shahzad

• Working as an Insurance Broker creating new business in motor vehicle and home insurance.
• Researching insurance companies' policies and negotiating with underwriters to find the most suitable insurance for clients at the best price;
• Working in a strong sales target driven environment. Meeting high sales targets.
• Understand the underwriting process to ensure insurance applications are assessed correctly and efficiently.
• Regularly arranging specialised types of insurance cover in complex cases, which involved preparing reports for insurance underwriters and surveyors and negotiating with insurers.
• Building strong relationships and rapport with clients face to face and also over the phone.
• Creating high conversion rates of up-selling and exceeding sales targets.

• Arranging insurance cover for clients.
• Understand the underwriting process to ensure insurance applications are assessed correctly and efficiently.
• Gathering information from clients to assess their insurance needs.
• Researching policies from a number of insurance companies.
• Negotiating with insurers for the best terms.
• Being committed to contribute to achieving team targets.
• Target driven in motor vehicle add-on products such as breakdown cover, key care, motor legal protection.
• FSA regulated environment.

 Working for entertainment firm to raise funds for film production companies. This includes production finance, production company investment and actual investing in film fund.
 Providing clients with access with exciting opportunities in the creative sector such as film and music.
 Generating sales leads from new or existing clients and sending out mail shots.
 Follow up all prospects and leads.
 Meeting sales targets every month.
 Keeping client database up to date.
 Training new entrants to the role in a competent and proficient level.

 Deliver and manage accurate forecast & planning models.
 To develop and maintain a short to long term forecasting model to ensure that all staffing requirements are met.
 Call volume forecasting for the contact centre, including FTE requirements.
 Fully supporting the management of performance levels in Real Time, ensuring adherence to agreed service levels. Analysing and load managing the traffic from one line of business to another.
 Monitor and administer in Real Time the effective distribution of contacts and resource to maximise productivity and customer satisfaction.