Data Entry & Account Opening Officer
Emirates NBD Securities
مجموع سنوات الخبرة :15 years, 3 أشهر
1.Opening Account for Existing Customers of (Financial Brokerages Emirates Islamic Bank) and Migrate to Emirates NBD Securities System from data source documents within time limits.
2.Compiling, verifying accuracy and sorting information to prepare source data for computer entry.
3.Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output. customer and account data from source documents within time limits.
• Conduct investigations based on global standards, policies, tools, and procedures to ensure compliance with internal and external regulatory requirements;
• Review all the documents of KYC on boarding for new and existing customer & updating the records in Share Point;
• Ensure conversion with entirety and accuracy of manual workflow to automated SharePoint service (Program Jupiter / Fenergo software Data Migration);
• Ensure high quality standards maintenance for all KYC profiles that are approved and submitted by the onboarding officers for Digital Bank account using Fenergo Software System;
• Work closely with Relationship Managers quality management team to identify and resolve the quality issues.
• Follow up with the teammates to gather the daily count and discuss the problems encountered in execution;
• Daily activity report including MIS, and errors reporting.
• Ensured sanctions compliance with Global & Internal lists such as UAE Central Bank, OFAC, UN, EU, HMT, , Fraud, Military, Sanctions and other relevant lists;
• Monitored SWIFT payment messages like MT103, MT202, MT400, MT700, MT199 enquiries against Global & Internal lists via Fircosoft filters;
• Investigated alerts Inward and outward payments from the 1st level for potential sanctions violations;
• Escalated cases not cleared by investigation to respective unit within the Group Compliance;
• Managed Workflow effectively to ensure adherence to internal targets & commitment to regulators;
• Assisted in responding in a timely manner to Compliance/Sanctions related queries of payments;
• Supported the business lines of screening their clients’ transactions with regard to Sanctions & AML;
• Recorded and retained the alerts and cases in line with record keeping requirements of the compliance;
• Supervised the collection activity to ensure targets;
• Negotiated payment plans with customers and set up Payment Plans including terms and conditions;
• Prepared Monthly Payment invoices including VAT and send to the bank along with receipts;
• Endeavored to build good working relationships with bankers, customers and team;
• Monitored team performance and analyzed development cushion;
• Had review meetings with the team and the management.
• Monitor team workloads and performance against Bank targets and service standards, ensuring compliance and instigating remedial action where required.
• Contribute to staff development through ongoing coaching, support and training.
• Utilize, produce and maintain any reports as required by the department or management to assess, track and manage a variety of KPIs and standard for the team.
• Monitor and manage the teams’ levels of annual leave, absence, lateness and breaks/lunches throughout each shift to ensure maximization of productivity and performance.
• Hold regular team meetings, coaching and other performance and development activities as necessary.
• Ensures staff meets or beats daily collections goals, Contribute to the overall success and efficient running of the Debt Recovery.
• Calling to all write off customers and convinced them for their liability and follow ups.
• Skip Tracing & Searching out of contact customers.
• Negotiate payment programs with delinquent customers;
• Handle number of calls/contact (as per department set targets) & follow-up on customers’ commitment to pay.
• Identify un-contactable/skip customers and redirect these for filed visits.
• Review collection MIS to measure own effectiveness, productivity & efficiency.
• Analyze delinquent accounts and prepare report on highest risk accounts.
• Sent Legal Notice to the customers who refused to pay.
• Manage monthly admin expenditures/petty cash of the unit and to keep all in record.
• Any other important information which will help streamlines the process & reduces credit risk.
• Approval of Request for Advance (RFA) from SED and timely submission to UNICEF for disbursement of next quarter budget.
• Create and maintain inventory of all incoming and current supplies.
• Preparation of quarterly budget with consultation of Project Coordinator.
• Update cash flow reports (including cash and banks) on daily basis.
• Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.
• Disbursement of staff salary on monthly basis, TA/DA distribution to participants for all activities.
• Preparation of activity budgets/reports/balance sheets.
• Ensure that the products and supplies are high quality.
• Maintain accurate records of purchases and pricing
• Undertake any other duties as required by the division from time to time.
• Manage and maintain executives' schedules.
• Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
• Answer phone calls and direct calls to appropriate parties or take messages.
• Greet visitors and determine whether they should be given access to specific individuals.
• Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
• Make travel arrangements for executives.
• Provide clerical support to other departments.
• Interpret administrative and operating policies and procedures for employees.
• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
• Schedule and confirm appointments for clients, customers, with board of Directors.
• Arrangement for all business meetings both in-house & external.
• Verify the accommodation, hotel and rental facilities for the CEO, directors and the employees.
• Administer the arrangement of domestic & International travel for staff members.
• Verify attendance reports.
• Administer the record of annual, casual and sick leaves as well as attendance register.
• Maintenance and up-keep of the office, office equipment including air-conditioners, fax, and telephone exchange, etc.
• Handle matters pertaining utilities i.e. water, electricity, gas, water & telephone.
• Deal with service providers like carpenters, plumbers, electricians, painters etc.
• Monitor & resolve all admin related issues and complaints.
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