Claims cordinator
Sharaf DG
Total years of experience :24 years, 8 Months
Attending Customer for exchange and refund
Maintaing Petty cash
Filing Job Card
Follow-up with suppliers via e-mail and phone for repair/replacement of products.
Raising Sales return as per SLA of the company.
Updating excel and ERP
Operations
Monitoring the overall functioning of processes; identifying improvement areas and implementing adequate measures to maximise customer satisfaction level.
Supervising customer service operations for rendering and achieving quality services; providing first line customer support by answering queries and resolving their issues.
Team Management
Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members.
Conducting and organizing process review meetings for providing feedback to the associates on areas of improvement.
Determining training needs of employees and conducting suitable training programs to enhance their operational efficiency leading to increased productivity.
