Ankana Sadhukhan, Guest Service Assistant

Ankana Sadhukhan

Guest Service Assistant

AirAsia India LTD

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, English
Experience
4 years, 8 Months

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Work Experience

Total years of experience :4 years, 8 Months

Guest Service Assistant at AirAsia India LTD
  • India - Kolkata
  • April 2018 to February 2021

Joined AirAsia India LTD as a Guest Service Assistant where passenger assistance, Airline's ground operations and other Airline's works were my primary role.

Customer Service Officer at Indigo Airlines Pvt LTD
  • India - Kolkata
  • January 2017 to January 2018

Started my career in Aviation Industry with Indigo Airlines as a Customer Service Officer.
My primary roles were Passenger Assistance, Reservation, Check In, Boarding, Arrival duties etc.
My secondary roles were grooming check of fellow colleagues, Mishandled baggage reduction and several other KPI.

Customer Service Associate at Wipro Limited
  • India - Kolkata
  • March 2016 to October 2016

Joined Wipro as an Associate where assisting the clients & customers of Wipro were my primary role.

Education

Bachelor's degree, English
  • at University Of Calcutta
  • May 2013

Completed my 3 years regular Bachelor's degree in Communicative English.

Specialties & Skills

Net Promoter Score
Administration
Communications
Front Office
Customer Service
minutes
Reception
customer service, Time Management, Interpersonal skills, Team management, Empathetic, Punctuality
office administration
problem solving
Net promoter score
Empathetic
Communication
Interpersonal
Time Management
office management
operation

Languages

English
Native Speaker
Hindi
Native Speaker
Bengali
Native Speaker

Hobbies

  • Reading, Writing, Traveling, Watching Sports etc
    I was awarded as Employee of the month several times. I was always appreciated by the seniors, management and customers of my previous employments.