Regional Administration Manager
Spearhead Training
Total years of experience :19 years, 10 Months
Overseeing Dubai and Abu Dhabi office. Established new admin procedures and maintained logistics for Public and In-Company trainings. Supervising 15 trainers and 10 administration employees.
Part of the Training and Development team in Human Resource Department with responsibilities ranging from Administrative support, employee relations to drafting and delivering soft skills training.
• Created content development on demand basis and delivered effective training modules
• Established highly effective Document Control for pre and post-training
• Created Effective Client interface solutions with internal customers as well as vendors.
• Advised and supported the Training Officer and HR Manager on assigned Projects.
• Created action plans on a monthly and quarterly basis for recurring issues.
• Point of contact for all L&D communications with employees
Providing clients with advise on HR related Services such as Administration, Recruitment, Public Relations, Compensation and Benefits and Employee Relations.
Training Delivery- Designing, delivering and Implementing Need based Training modules- Technical / Behavioural / Leadership
Advising and creating procedures and HR policies
Assisting and supporting establishment of Recruitment Procedures in close coordination with Recruitment Manager.
Responsible for recruiting students in Bachelors and Masters Degrees and increasing enrolment through telephone and personal interview. Coordinating closely with Head Recruitment and Marketing for daily tasks. Conducting school visits and presentations in UAE. Entering students into the Admission system and arranging visit and meetings with management and students. Currently under probation available immediately.
Responsible for recruiting students in Bachelors and Masters Degrees and increasing enrolment. Coordinating closely with Director of Admissions and Student Recruitment. Conducting school visits and presentations in UAE and Internationally.
Meet with walk-in inquiries when needed and provide information about programs over the phone when needed
Support special projects as needed such as workshops
Attend Bachelor & Master's domestic and international recruitment events
Research for Events to promote all programs
Evening and weekend hours as required at assigned events such as graduation and orientation
Handling calls & emails to Inquiries, Applicants, Enrollees and Accepted students
Prepare budget forms for processing as needed for various events & exhibitions
Submit weekly report update of inquiries & applicants
Help organize events on/off campus
Handling of marketing materials and gifts
Manage inventory of Marketing Collaterals and restock when needed
Assist in Website content review and marketing materials
Market research competitors to better enhance brand name
Maintain Admissions files and assist in completion of credentials from application to enrolment
Provide training for students who work in admissions and assign their duties, schedule, budget, contracts and supervising their performance
2010-2012 Assistant Human Resource Manager, Sharjah Rotana Hotel, Sharjah, U.A.E.
Coordinating closely with the general manager of the hotel - administration and compensation and benefits on all matters relating to the employees and management within the hotel and employee
accommodation
• Organising and implementing monthly, quarterly and annual gatherings for employees and
updating on all latest business report and company activities
• Supervising Human Resource Employees who are carrying out employee accommodation, visa
related work and administration
• Supervising and liaising with all department head, sister properties and employees regarding monthly sports indoor and outdoor activities
• Organizing, Scheduling and conducting recruitment by posting vacancies online and arranging
interviews in coordination with General Manager and Department Heads
• Conducting and organizing On Job trainings on daily weekly and monthly basis to Human
Resource Management team.
• Conducting Human Resource benefits and compensation part of the orientation program for new hires.
• Agreeing with senior management on employee levels and standards, as well as career
advancement
• Advising and informing on any health and safety matters relating to the medical, visa and vaccination, liaising with the local government authorities when necessary
• Attending daily morning briefings and department heads meetings and reporting on all work in progress or delay that may occur
• Ensuring all administration files are kept up to date and according to standards of the company
• Supervising and implementing administration and execution of Employee satisfaction survey
• Recommending and evaluating innovative approach to improve administration with emphasis on strategic long term effectiveness of the programmes and ensuring they are carried
• Preparing and submitting annual budget, monthly HR report, including FF&E and any major or special projects that may be required
Member of the opening team of the following hotel: • 2010 - Centro Sharjah
• GTT (Group Training Techniques) Certified
• ISS (Interview Selection Skills) Certified
Career Summary cont.
2009-2010 Coral Beach Resort Shajrah Human Resource Coordinator
• Receiving and recording all requests and issues to human resource department including new
hire induction and training,
• Responsible for administration duties including completing illness notifications, termination
forms, attendance sheets and records of purchase requests
• Responsible for payroll reconciliation in liaison with accounts.
• Implementing the performance appraisals (annual and semi-annual), compensation and benefits evaluation and payroll management. Updated and prepared HR monthly report
• Monitoring and organizing training including Train the Trainer, Zodiac, HACCP training, FLS
trainings and brand specific ones such as World Class Trainings (telephone etiquette,
grooming, benefits)
• Responsible for all personnel administration including movements and appointments of key
staff and their corresponding management induction
2008 - 2009 Human Resource Coordinator - Holiday Inn Downtown Dubai
2007 - 2007 Management trainee 6 month programme Marriott Dubai- HR Coordinator
2002 - 2004 F & B Management Training in Marriott Colorado, USA
BEHR: 2005-2007 "Rochester's Institute of Technology", Rochester, New York • Bachelors Degree in Business and Hospitality Management • Major: Human Resources