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Ankit SHAH

Quality manager ·emiritus

India

Bachelor's degree, commerce

Work experience

Total years of experience: 5 years, 6 months

Quality manager

January 2021 - Present

emiritus

Mumbai, India •Remote

January 2021 - Present

Customer Service & Contact Centre Operations professional with 15+ years of experience in customer support, quality assurance, sales operations, and team leadership across EdTech, Telecom, and BPO industries. Expertise in customer complaint resolution, CRM, dialer management, coaching, and process improvement. Seeking Customer Service or Contact Centre leadership roles in Dubai.

Company industry:: Higher Education

Education

University Of Mumbai

June 2008