Assistant Manager
Versant Online Solutions
Total years of experience :8 years, 6 Months
Effectively and efficently handled the team of 13; in and off location.
•Efficently handled all sources of customer contact(Chat, Call and Email).
•Achieved Exceeded customer satisfaction score each month along with other set parameters.
•Achieved ‘ Employee of the month’ for consective 5 months.
Lead - Operations
Gurgaon, India
Train new batches on product knowledge and polish their writing and soft skills.
•Handled team size of 16 with zero compliance.
•Achieved exceeding score in primary service level agreement set for leave management, scheduling and performance and people management.
•Have worked for Amazon (US) as a seller-support specialist, United Airlines (US) as a ticketing and reservation officer and Virgin Media (UK) as a
Worked for ‘Orange telecom’ where I have efficiently assisted clients based in U.K.
•Answer calls and assist customer with queries in regards to their account and also set up and troubleshoot internet connection on their mobile.
Interact and teach English to students based in France.
•Complete the pre-prepared lesson sheet and interact with them to enhance their communication skills
180 hours TEFL certification (specialized in Business English and Young Learner) from International TEFL and TESOL training accredited and
Degree of Bachelors of Arts.
