Sales Administrator/Customer Care
Ocean View Real Estate
Total des années d'expérience :14 years, 9 Mois
•Manage client database management program & system..
•Coordinate the preparation of all listing & open house flyers, graphics, signage and all other marketing materials.
•Manage & update agent website(s), blog(s) and online listings.
•Regularly assist agent to manage & enhance agent’s social media presence.
•Track & coordinate all inbound leads from websites, social media & other online sources..
•Regularly obtain client testimonials for websites, social media & other marketing materials.
•Coordinate & implement agent marketing videos & property videos on website(s), blog(s), social media and client database email campaigns.
•Create & manage all systems for sellers, buyers, client database management, lead generation tracking, lead follow-up & all office administration.
•Giving Courtesy calls to clients just to make sure they are receiving the much needed help from the agents to their satisfaction.
•Updating and refreshing properties advertised on the Portals
•Greeting and warmly welcoming visitors, making sure they are comfortable and providing necessary information about the company that they may require
•handling confidential information, including rental applications and copies of personal identification documents
•receiving and processing incoming and outgoing calls and emails and directing them to the concerned persons
• Creating and distributing leads to the agents accordingly and following up to ensure client is well catered for
•Updating listings on our portals
•Collecting and distributing parcels and other mail that come in
•Updating appointment calendars and schedule follow-up appointments
•Managing the data base of the company by making sure it’s always updated
•Auditing and purchasing office supplies, filing documents, making photocopies, sending and receiving faxes
•Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
•Processes reservations from the sales office, other hotel departments, and travel agents.
•Knows the type of rooms available as well as their location and layout.
•Knows the selling status, rates, and benefits of all packages plans.
•Knows the credit policy of the hotel and how to code each reservation.
•Creates and maintains reservation records by date of arrival and alphabetical listing.
•Determines room rates based on the selling tactics of the hotel.
•Prepares letters of confirmation.
•Communicates reservation information to the front desk.
• Processes cancellations and modifications and promptly relays this information to the front desk.
•Understands the hotel's policy on guaranteed reservations and no-shows.
•Tracks future room availabilities on the basis of reservations.
•Helps develop room revenue and occupancy forecasts.
•Getting information about areas of interest in order to target more clients in particular seasons.
•Making arrangements for clients travel programs.
•Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website.
•Responsible for receiving food and beverage orders from the guest and relaying these orders to the service attendants.
•Responsible for handling the cashiering duties and responsibilities in room service.
•Responsible for requesting and maintaining the par stock for guest supplies and office supplies in room service ar-ea.
•Responsible for maintaining the cleanliness of the desk, telephone set and cash register area.
•Validates guest orders in the guest check and computes the total sales through the cash register.
•Receives payment and signed guest check from the waiters.
•Establishes and maintains good relations with employees within the department and between other departments in the performance of work.
• Practices suggestive selling to boost room service sales.
•Follows up on the waiter on the prompt delivery of orders.
•Checks with the guest to confirm satisfaction and reports to the immediate supervisor, in case of guest complaints.
•Knowledgeable on all food and beverage items in the menu and special menus, its’ ingredients, method of preparation, portion size and presentation.
Gained a solid foundation in hospitality and customer relations