Ann Njeri, Bartender And Waitress

Ann Njeri

Bartender And Waitress

Riu Dubai Hotel by Nakheel

Lieu
Émirats Arabes Unis - Dubaï
Éducation
Etudes secondaires ou équivalent, ❖ Certificate in Catering and Hospitality ❖ Certificate in Computer Package
Expérience
8 years, 10 Mois

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Expériences professionnelles

Total des années d'expérience :8 years, 10 Mois

Bartender And Waitress à Riu Dubai Hotel by Nakheel
  • Émirats Arabes Unis - Dubaï
  • Je travaille ici depuis décembre 2020

❖ Prepare alcohol or non-alcohol beverages for bar. ❖ Interact with customers, take orders and serve snacks and drinks. ❖ Assess customers needs and preferences and make recommendations. ❖ Mix ingredients to prepare cocktails.

bartender and waitress à riu hotels and resort
  • Émirats Arabes Unis - Dubaï
  • Je travaille ici depuis décembre 2020

Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
Interact with customers, take orders and serve snacks and drinks
Assess customers’ needs and preferences and make recommendations
Mix ingredients to prepare cocktails
Plan and present bar menu
Check customers’ identification and confirm it meets legal drinking age
Restock and replenish bar inventory and supplies
Stay guest focused and nurture an excellent guest experience
Comply with all food and beverage regulations

Waitress And Hostess à Address Fountain View by
  • Émirats Arabes Unis - Dubaï
  • octobre 2019 à mars 2020

❖ Product knowledge and good communication skills ❖ Read and executed specifications listed on the Banquet Event Order. ❖ Assisted in ensuring that each event is on time as per the banquet course. ❖ Performed basic cleaning tasks as needed or direct by the manager.

Customer service à Big Five, Ole Sereni Hotel
  • Kenya - Nairobi
  • février 2016 à décembre 2018

❖ Effectively promoted specials and up sold selected menu items to reduce waste and increase profits. ❖ Received and stored food and beverage items adhering to all food hygiene regulations and procedures. ❖ Read and understood the important notes and briefing topic every day. ❖ If required to extend shift to complete the given task. (Over time will be paid as per the organization policy). ❖ Actively took part and ensured to follow SOS and SOP.

Hostess à Shade Hotel
  • Kenya - Nairobi
  • janvier 2014 à décembre 2015

❖ Provided excellent customer service to everyone who visited our restaurant. ❖ Checked customers ID if necessary to assure they are of legal ❖ drinking age. ❖ Informed guests about restaurant customer loyalty program, or any other specials and promotions. ❖ Checked in with diners to make sure they are enjoying their meals

Éducation

Etudes secondaires ou équivalent, ❖ Certificate in Catering and Hospitality ❖ Certificate in Computer Package
  • à Unity College of Professional Studies
  • janvier 2010

Specialties & Skills

Flexible Working
Culture
Team Player
Problem Solving
Customer Service Skills
CUSTOMER SERVICE
HYGIENE
COMMUNICATIONS
ACTIVE LISTENING
CUSTOMER RELATIONSHIP MANAGEMENT
CUSTOMER SUPPORT
HOSPITALITY
Team work
Flexible
Good communication skills
Microsoft PowerPoint
Administration
Office Administration
Office Work
Payments
Microsoft Office
Problem Solving

Langues

Anglais
Expert

Formation et Diplômes

catering and hospitality industry (Certificat)