Assistant Manager Cash Management
Standard Chartered
Total years of experience :21 years, 3 Months
Ensuring the agile mindset are understood and adopted in the team.
Facilitating the Scrum ceremonies.
Coaching the team to solve problems in A3 model.
Being the Key change agent in the origination for smooth transformation
Handling Outward telex transfer and Inward telex transfer for Corporate and Retail Clients.
Reviewing process documents and aligning the process document to Group Cash policy
Actively participate in the implementation of the regulatory Projects initiated by central bank like IBAN, POP code implementation, Wages Protection System (WPS), Fast Payment (WSI). Managing the Business Continuity Plan for payments team.
Responding to queries from internal stake holders in a timely manner via Pega.
•Creation of Invoices
•Co-ordination with customers for payments
•Audit Trials for revenue collection.
•Batching and filing of invoices
•Assistance in making of Purchase Orders, Management of Etisalat and DEWA bills
•Verification of claims and creation of credit notes in SAP for claims submitted by Channel Partners.
•Allocation of Claims to the team members.
•Handling the general and process specific queries from the customer.
Overseas Experience
Knowledge Transition - New Zealand
Played a major role in the knowledge transfer from New Zealand for the process of payments to customers in the form of Credit Notes. The project was rolled out in New Zealand with the help of process experts.
•The turn around time for verification and creation of credit notes was brought down from 30 days to 8 work days.
•Preparation of ISO documentation to standardize the process.
Ingram Reconciliation - Australia
Played the lead role in the reconciliation of channel partner’s claims account with HP. A face to face interaction with the channel partner (Ingram) was done in Australia.
•An account of $ 3.5 million was reconciled in a period of 3 months.
•Helped in setting up control reports to have a weekly reconciliation with the channel partner accounts.
•Set new levels of customer satisfaction
•Preparation of control reports to keep a check on the turn around time for processing of claims.
•Preparation of various process documents to standardize the process.
•Identifying and analyzing the areas of process improvements and taking necessary steps to fix the same.
SAP: Well versed with SAP Application Computer Knowledge: Well versed with Office Automation softwares and internet.