Ann Wanjiru

Online English Teacher / Virtual Companion
Self-Employed
Provide online English language support and conversational practice to students of different ages and levels.
Conduct interactive lessons, focusing on improving speaking, listening, reading, and writing skills.
Customize learning plans based on student needs, goals, and proficiency levels.
Offer friendly, supportive, and stress-free communication, creating a positive learning environment.
Track student progress, provide feedback, and adjust lessons to maximize improvement.
Utilize digital platforms and communication tools to deliver lessons efficiently and professionally.

Marketer / Digital Marketer - Self-Employed
Promote digital products and online services across social media and digital platforms.
Create marketing content such as posts, captions, flyers, and promotional messages to attract customers.
Identify target audiences and tailor marketing strategies to increase engagement and sales.
Communicate with potential and existing clients to explain products and services clearly.
Manage online listings and profiles on platforms such as Fiverr, Selar, Raket, Beacons, and Jiji.
Track customer interest, respond to inquiries, and follow up to convert leads into sales.
Build and maintain positive customer relationships through consistent communication.
Use basic analytics and feedback to improve marketing performance.

Finix Casino - Waitress & Receptionist
2016 - 2024
Welcomed and assisted guests in a friendly, professional manner at the reception and gaming floor.
Managed front desk operations, including handling inquiries, directing guests, and maintaining visitor records.
Provided food and beverage service while ensuring high standards of hygiene, cleanliness, and presentation.
Handled cash transactions accurately, including payments and billing, in compliance with company procedures.
Delivered excellent customer service to ensure guest satisfaction and repeat visits.
Resolved customer concerns politely and efficiently, escalating issues when necessary.
Worked effectively in a fast-paced, high-pressure casino environment.
Collaborated with team members to ensure smooth daily operations.
Followed company policies, safety standards, and responsible service guidelines at all times.