Assistant Supervisor
BCT
Total years of experience :11 years, 1 Months
Responsible for guiding all service and bar personnel assigned in the restaurant in the performance of
their duties and responsibilities
* Using micros for point of sales
* Entering voucher sales and managing revenues
* Directing all efforts in the restaurant services to achieve the financial goals of the outlet
* Following up the implementation of the policies and procedures operating the restaurant
* Maintaining the sanitation standards in the outlet
* Providing functional assistance to the staff during peak periods
* Scheduling sufficient manpower in the outlet to suit volume of business
* Maintaining a clean and wholesome ambiance in the outlet, controlling room temperature,
ventilation, lighting effects and music
* Report to the food and beverage manager
Greet customers
* Assist customers with product knowledge
* Prepare various coffee products
* Bake and prepare pastries, sandwiches and other food items
* Control the quality and freshness of products by keeping an up to the hour production chart
* Assist with the daily inventory control
* Taking and delivering customer orders
Welcoming guests to the hotel in a polite, friendly and helpful manner.
* Dealing with late arrivals and assisting with early check-outs.
* Check out departing guests using the hotel’s accounting system. Taking payment from guests in the
form of cash or credit cards.
* Answering telephone inquiries promptly & professionally & transferring calls on.
* Being a point of contact for guests should they have any queries.
* Arranging for brief tours of the hotels rooms and facilities.
* Operating switchboard and directing calls appropriately.
* Dealing with and resolving customer complaints.
* Keeping up to date on all hotel products, services, pricing & promotional offers.
* Maximized sales revenues through up selling and marketing programs.
* Provide information and literature about the hotel in person and via telephone.
* Ensuring all relevant paperwork has been completed in order for a smooth hand-over at the end of
your shift.
courses: Person in Charge Certificate (Level 2) Chartered Institute of Environmental Health February 2014
in
Education