Maricel Ayuson

Provides excellent and high-quality recruitment services to client companies from publishing of
requirement, sourcing the most professional and perfectly matching candidates based on
client’s specifications and requirements to on-boarding.
RESPONSIBILITIES

Reason for leaving -Wanted to change career path.
*In this role I managed to convert 98% of the suppliers to consignment which reduced the
departmental cost to almost zero.
*I have also introduced new top-class products exclusively available at Burj Al Arab.
*I have convinced the suppliers of major brands to create range of products that are exclusively
available at the Burj Al Arab.
*Furthermore, I have introduced a commission scheme to motivate the sales staff and the BOH
staff which does not affect the profit of the company.
RESPONSIBILITIES
MARKETING AND RETAIL SUPPLIERS
* Responsible in quality control management by coordinating important specifications
such as design, color, logo, branding, packaging of Burj Al Arab signature products to
the suppliers.
* Responsible in ensuring that only designs that suits our market segment consisting of
VVIP`s are showcased in accordance to the respective brands standard of
merchandising.
* Use effective forecasting and strategic planning to ensure sale and profitability of
product lines through relevant market research study.
* Analyze data relating to business developments and sales history to come up with the
latest marketing promotions.
* Negotiate contracts with vendors relating to product pricing, quality, logistics and
vendors support.
* Attending exhibitions and other events for networking to establish new sources.
* Monitor the flow of work and retail stocks within the department to ensure efficient
process flow and achieve key deadlines where required.
* New supplier and product evaluation and pre-screening.
* Responsible in setting-up and monitoring of SOP.
* Responsible in all procurement and logistics requirements of the department.
* Undertakes necessary action and implements ideas to improve sales and eliminate
issues.
FINANCIAL, SALES AND LEASING
* Facilitate the budget planning process by understanding important budgeting factors,
such as customer flow, sales report and departments expenses providing analysis of the
financial forecasts and suggestions to the top management.
* Evaluate budget, expenditures, research and development appropriations and return-
on-investment and profit-loss projections during product development.
* Revenue, profit, cost and expense review and management.
* Overseeing storekeeper’s inventory, variance reports-resolving issues when necessary
and ensuring that all supplier payments are made accurately and timely to ensure that
the department is within its minimum cost monthly.
* Develop product pricing strategies with consideration to balancing
company/departmental objectives, customer satisfaction and market competitiveness.
* To keep track record of the daily revenues and provide analysis and forecasts to the top
management on a weekly and monthly basis.
* In charge of administration and security of retailers/lease holders and general hotel
security of Burj Al Arab by controlling issuance of pass, door and safe keys together with
associated storage areas to Retail staff and Burj Al Arab Retail tenants and suppliers.
* Attends to lease queries and inspections of potential lease holders.
GUEST SERVICES, HUMAN RESOURCES AND GENERAL ADMINISTRATION
* Ensures smooth running of the boutique operation and retail office, resolving issues if
any.
* Responsible in ensuring that the company meets all internal and external legal
requirements, including but not limited to trade licenses, contracts, leases and other
agreements with suppliers and lease holders.
* Customer relationship and complaint management.
* To ensure that employees provide a friendly, courteous, and professional service to
guests at all times.
* Review and approves staff roster to ensure no disruption on operation occurs.
* Ensures that all team members punctually report for duty and maintains high standard
of grooming and wearing the correct uniform whilst on duty.
* Ensure that all members of the team have a complete understanding of and adhere to
the company’s policy and procedures by providing orientation program for new and
refresher session with the old staff.
* Main point of contact that ensures all stores complies with the legal and governmental
requirements.
* Conducts employee performance appraisals for all retail employees to review their
general performance, discuss existing performance and areas for improvement using
standard KPIs.
* Staff recruitment, conducting initial interviews to candidates and preparing necessary
interview remarks. Ensuring that the candidate perfectly fits or has the character and
necessary skills that would fit in and work well with the team.
* Responsible in managing, developing, training and motivating team members by
exemplifying an excellent and highly professional behaviour and business approach in
order to maintain a fully motivated and effective team.
* Manages the requirements of colleagues relating to training, career development,
career counselling, quarterly and yearly appraisals in accordance with HR guidelines.
* Assigns work to supervisory support staff based upon work load capacity and ability.
* Manage the entire administration such as asset management, ensuring that proper
maintenance work is done as scheduled, procurements and requisition of supplies and
office machineries, reception operation management, filing and archiving/document
management, contractors/resource management i.e. cleaners, maintenance etc.,
management of emergency/disaster/security related issues.
* Ensure that an efficient hard copy filing system is maintained to maximize efficient
document retrieval.
Engineering (Facilities Management Services

Coordinate, reply and follow-up of all incoming correspondences highlighting matters
requiring urgent action.
* Check Regional Director electronic mail system and ensure response/action is made as
required.
* Maintain an up-to-date comprehensive filing system ensuring all correspondence are
filed and old correspondence/files cleared out and archived on a regular basis.
* Drafting and release of meeting minutes, memos, reports and agendas whilst following-
up on action points.
* Manage an efficient and effective trace system to ensure action is taken at the
appropriate time.
* Diary organization ensuring enough gap between meetings whilst arranging regular
meetings, which also includes notification of date, time and venue to all attendees and
coordinating amendments as necessary.
* Handle all travel arrangements, both business and personal.
* Ensure that all administration work processes are high professional and in accordance
with ISO standard.
* Ensure that high degree of confidentiality is maintained and where appropriate strict
security is observed for ‘private and confidential’ status documentation and
information.
* Preparation of all correspondence and reports of the office.
Development - Technical Services - Jumeirah Group and Corporate Office

Reason for leaving - Transferred to the Regional Office due to business requirements.
RESPONSIBILITIES
* Ensure that all administration work processes are highly professional and in accordance
with ISO standard.
* Manage correspondences, submittals, transmittals to clients, consultants and
subcontractors.
* Maintain all issues and receipts of tender documents and drawings.
* Ensuring QMS file referencing system is strictly implemented and an efficient hard copy
filing system is maintained and kept in a shared area to maximize efficient document
retrieval, traceability and final archiving whilst issuance of complete transmittal is done.
* Monitor the flow of work within the administration function, assigns tasks to
administrative support staff based upon work load capacity and ability to ensure
efficient process flow and achieve key deadlines.
* Ensure that high degree of confidentiality is maintained and where appropriate strict
security is observed for ‘private and confidential’ status documentation and
information.
* Attends the departments weekly meeting, prepares, updates and distributes previous
meeting minutes whilst reporting in behalf of Director of Development on leave.
* Conference room booking and Business travel arrangements.
* Ensure that all staff handles telephone calls in a prompt and professional manner and
messages are carefully recorded and delivered immediately whilst daily incoming
correspondences are stamped and copies issued to all relevant team members.
* Monitor the general housekeeping and the general security of the office.
* Performing IT and/or specialized office support work.
* Preparation of Annual Holiday arrangements/schedule for Development Directors.
* Keeping the Vice President of Development-Technical Services, Development Directors
and Regional Director of Engineering informed of appointments.
* Ensure that the office environment complies with current

Reason for leaving - Promoted to Coordinator at the

Reason for leaving - Promoted to Administrator at the Jumeirah Beach Hotel.
RESPONSIBILITIES
* Studies and evaluates the operations procedure to suggest corresponding
improvements to the management.
* Attending to guest registration, reservations, inquiries or complaints.
* Demonstrates thorough knowledge of basic cashiering, proficiency in cash handling,
book keeping and cash transfers including but not limited to checking and monitoring
cash floats.
* Demonstrates in-depth knowledge of all the products and services of the health club
and the resort to be able to sell these products and services to the guests and members.
* Responsible in establishing and maintaining good guest relations and rapport.
* Assists in building efficient team of employees through orientation and show around to
newly hired staff and cross-trainees.
Al Qasr Hotel - Jumeirah Group - Pre-Opening, Dubai - 5* - Spa Reception

Reason for leaving - Transferred to Mina A’

Reason for leaving: Education.
RESPONSIBILITIES
• Cash handling i.e. withdrawals and deposits and check deposits.
• Responsible in preparation, delivery and distribution of corporate client’s payroll.
• Preparation of daily bank transaction reports and basic cashiering.

required by a client.
* Publicize openings by posting available positions in appropriate recruitment platforms
and work toward developing a pool of qualified individuals.
* Screening of candidates’ CV

determine the candidates’ eligibility for the job.
* Submission of eligible candidates’ profile to client company.
* Arranging interview schedule with candidates as advised by the client company.
* Sending out regret letters/ offer letter.
* Coordinating onboarding processes.