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Anna Anna, Business Development

Anna Anna

Business Development·Arabian link Tours

United Arab Emirates

Bachelor's degree, Philology

Work experience

Total years of experience: 4 years, 5 months

Business Development

October 2013 - December 2013

Arabian link Tours

United Arab Emirates

October 2013 - December 2013

Hotel Reservation.
Focusing on Business Development by introducing new customers.
Cold Calling.
Answering Customers Calls.
Generating leads.
To attend Clients and to achieve given targets.
B2B and B2C Sales.
Exercise a mature, diplomatic approach to resolving problematic issues; put customers at ease.
In depth knowledge of building exceptional customer experiences through engagement, attitude and service
Negotiating on prices and services with Travelers and Hotel Mangers.
Identifying and implementing marketing strategies to create strong clientele.
Gathering market and customer information.
Company industry:
Hospitality & Accomodation
Job role:
Management

Sales agent

October 2010 - September 2012

Trust Travel & Tourism

Armenia

October 2010 - September 2012

Company industry:
Airlines
Job role:
Sales

Agent

January 2009 - January 2010

ESS-Education and Study Support LLC

Armenia

January 2009 - January 2010

Providing travel related information in person as well as on phone to the airline customers.
Processing flight reservations by accepting advance payments via online booking service, over phone and in person for ticket purchases.
Following and updating flight schedules and making changes in the reservation timetables accordingly.
Job role:
Customer Service and Call Center

Volunteer

January 2006 - January 2007

Armenian Red

Armenia

January 2006 - January 2007

Writing and translating articles.
Organizing different activities for the refugee children.
Company industry:
Non-profit Organization
Job role:
Medical, Healthcare, and Nursing

Agent

-

Armenia

-

Developed strong customer relations.
Providing travel related information in person as well as on phone to the airline customers.
Processing flight reservations by accepting advance payments via online booking service, over phone and in person for ticket purchases.
Following and updating flight schedules and making changes in the reservation timetables accordingly.
Job role:
Customer Service and Call Center

Education

Yerevan State Linguistic University

May 2008

May 2008

Bachelor's degree, Philology

Armenia

Skills

APPROACH
Beginner
APPROACH
Beginner
B2B
Beginner
B2B
Beginner
BASIC
Beginner
BASIC
Beginner
BUSINESS DEVELOPMENT
Beginner
BUSINESS DEVELOPMENT
Beginner
COLD CALLING
Beginner
COLD CALLING
Beginner
MINISTERIO DE DEFENSA
Beginner
MINISTERIO DE DEFENSA
Beginner
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
TELEPHONE SKILLS
Intermediate
TELEPHONE SKILLS
Intermediate
TRANSLATION
Intermediate
TRANSLATION
Intermediate
WRITING
Intermediate
WRITING
Intermediate

Languages

English
Expert
French
Beginner
Russian
Expert

Training and Certifications

Certifications
Intorduction to Office and Administrative Management
Alison
Jan 2025
Show credentials