Head of HR-Operations, IT, Corporate Services
Abu Dhabi Bank
Total years of experience :23 years, 7 Months
(Islamic Banking)
•Establish and maintain the trust and confidence
To conduct internal pre-audit within HRG
•To conduct internal quality audit to maintain ISO 9001-2008 Quality Management System for HRG
•Provide HR QA Monthly submissions to GCHRO
•Manage Balanced Scorecard for the HRG to effectively evaluate its performance and identify issues for development and improvement
•To liaise with the Business Planning & Strategy and provide HRG BSC updates for the Support Division and Corporate Score Cards
•To liaise with RMD to ensure that HRG complies with the Operational Risk Management (ORM) tools and have a robust Business Continuity Plan (BCP) in place and implemented
•Develop and maintain close working contacts with internal and external customers to ensure professional working relationships and harmony
•Liaise with HR Unit Heads to identify and resolve any quality issues that have risen or that may potentially arise
•Create and promote permanent and effective communication channels with all members of the Human Resources Group
Manage and deliver the sales targets of both liabilities and assets from the branch growth of the bank customer base and profitability, generate sales across all products, capitalize on cross-sell opportunities
•People management: maintain high level of team work and high quality delivery chain with in the branch and other related areas in the bank
•Ensure that regular meetings with sales staff are done and sales/services issues discussed
•Over seeing process improvement initiatives through system changes, process realignment/redefining and efficiency management
•Manage and recommend work flow changes for greater efficiency
•Raise/respond to queries from various departments and actively liaise/follow up for resolution of issues
•Maintain all operation controls relating to front line and back office area is working satisfactorily to ensure fraud and error free environment
•Ensure that customer service staff is trained properly so that they can provide accurate information and assist in responding to customer requests and needs
Direct supervision of the cash area and operations
•Implement robust business continuity and capacity planning to ensure staff back up plan is effective within the department
•Provide leadership to reinforce compliance with laws, regulations, policies, procedures and code of conduct in the branch
•Provide coaching to the staff on compliance/ risk management policies through ongoing monitoring and conducting self-assessments and assurance processes
•Ensure that customers are pro-actively migrated to use the self-service channels so as to reduce the branch traffic congestion
•Exercise due care and diligence in ensuring all anti-money laundering and KYC requirements are complied with
Support the Private Bankers in a visual and pro-active way in order to deepen relationships
•Enhance customer satisfaction and loyalty
•Work closely with designated Private Bankers on their client base, managing and deepening client’s relationship
•Other responsibilities include providing superior administrative support to the Bankers
GM) and their direct reports
•Build and sustain working relationships with all personnel in the relevant group
•Serve as the first point of contact for the group’s personnel when dealing with the Human Resources Group (HRG)
•Prepare and deliver presentations to the SGM/GM and their direct reports on a quarterly basis to apprise them of the HRG’s current activities, and short- to mid-term plans and the impact, if any, on the relationship between HRG and the group
•Work with the business to meet Emiratization targets
•Develop training/career development plans for direct reports, especially the UAE National staff