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Anna Chumak, Operations Director

Anna Chumak

Operations Director·Trace Media International

United Arab Emirates

Master's degree, International Economics

Work experience

Total years of experience: 10 years, 5 months

Operations Director

September 2023 - June 2025

Trace Media International

Dubai, United Arab Emirates

September 2023 - June 2025

• Handle CEOs requests and queries;
• Oversee and manage the companys day to day operations;
• Lead and mentor department heads to ensure operational
excellence across all business units;
• Draft contracts and control deliverables execution;
• Compile and prepare reports, presentations and other forms of
correspondence;
• Manage end-to-end recruitment and hiring process;
• Project Manager of annual event:
◦ Oversee the booking of all event details, including location,
catering, décor, equipment, entertainment, hostesses and
promotional materials;
◦ Handle and coordinate suppliers and all event logistics;
◦ Arrange guest list and send invitations;
◦ Manage on-site preparations, production, ensure consistent
and high level service throughout all phases;
◦ Supervise all staff

Company industry:
Publishing
Job role:
Management

Operations Manager

January 2021 - August 2023

Trace Media International

Dubai, United Arab Emirates

January 2021 - August 2023

• Deal with clients for the materials execution (ads, banners,
summit logistic);
• Compile and prepare reports, presentations and other forms of
correspondence;
• Draft media partnership contracts and handle deliverables;
• Oversee the booking of all event details, including location,
catering, décor, equipment, entertainment, hostesses and
promotional materials;
• Handle and coordinate suppliers and all event logistics;
• Book and arrange travel, transport and accommodation;
• Handle CEOs requests and queries;
• Manage end-to-end recruitment by preparing job descriptions,
posting ads, screening and onboarding new employees;
• Prepare and submit required documentation for new visa
applications, renewals and cancellations;
• Manage accurate and clear company documentation and
renewals;
• Provide operational support and guidance to staff.

Company industry:
Publishing
Job role:
Management

Personal Assistant to CEO&HR

June 2019 - January 2021

Trace Media International

Dubai, United Arab Emirates

June 2019 - January 2021

• Manage the CEOs schedule and organize meetings and
appointments;
• Remind the CEO of important tasks and deadlines;
• Handle requests and queries appropriately;
• Book and arrange travel, transport and accommodation;
• Take notes and writing minutes during the meetings;
• Compile and prepare reports, presentations and other forms of
correspondence;
• Communicate with staff, suppliers and clients for the events
arrangements;
• Manage end-to-end recruitment by preparing job descriptions,
posting ads, screening and onboarding new employees;
• Prepare and submit required documentation for new visa
applications, renewals and cancellations;
• Handle all matters relating to attendance and leave;
• Maintain employee records and HR documentation in
compliance with company policies.

Company industry:
Publishing
Job role:
Administration

Guest Relations Officer

March 2014 - June 2018

Byblos Hospitality - Marina Byblos Hotel

Dubai, United Arab Emirates

March 2014 - June 2018

• Daily Front Office procedures;
• Receive and handle guests complaints and coordinated with Duty
Manager to resolve issues;
• Operation of Check-in and accommodating the guest;
• Courtesy calls, room inspections;
• Follow up VIP guests, guests birthdays, guests special requests;
• Receive and relay on emails and telephone calls;
• Assist in presentations of hotel for international travel agencies and
tour operators.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Executive Secretary

June 2014 - September 2014

Byblos Hospitality - Marina Byblos Hotel

Dubai, United Arab Emirates

June 2014 - September 2014

• Schedule meetings and arrange conference rooms;
• Manage staff schedule, handle information requests;
• Prepare correspondence and stuff mail into envelopes;
• Arrange for outgoing mail and packages to be picked up;
• Greet and receive visitor;
• Prepare confidential and sensitive documents;
• Coordinate with office activities;
• Operate office equipment, such as photocopy machine and
scanner;
• Receive and relay on emails and telephone calls.

Company industry:
Hospitality & Accomodation
Job role:
Administration

Education

Donetsk National Technical University

January 2014

January 2014

Master's degree, International Economics

Ukraine

Skills

Administration
Expert
Administration
Expert
Customer Service
Expert
Customer Service
Expert
Hardwork
Expert
Hardwork
Expert
Multitasking
Expert
Multitasking
Expert
HR Operations
Expert
HR Operations
Expert
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
PROJECT MANAGEMENT
Expert
PROJECT MANAGEMENT
Expert
QUICK LEARNING
Expert
QUICK LEARNING
Expert
LEADERSHIP
Expert
LEADERSHIP
Expert
HUMAN RESOURCE MANAGEMENT
Expert
HUMAN RESOURCE MANAGEMENT
Expert
OPERATIONS
Expert
OPERATIONS
Expert
AXS portal
Expert
AXS portal
Expert
Customer Service
Expert
Customer Service
Expert
Hardwork
Expert
Hardwork
Expert
Multitasking
Expert
Multitasking
Expert
Administration
Expert
Administration
Expert
HR Operations
Expert
HR Operations
Expert

Languages

Ukrainian

Native Speaker

Russian

Native Speaker

English

Expert

Training and Certifications

Certifications
Certificate of Tourism Manager
Certificate of English
Certificate of English Embassy CES Cambridge
Aug 2011